I am currently working with a hosting company that is striving to attain
everything you all have mentioned. Check out
I do the Beta testing for them and have all of my sites hosted there. If
there is something missing, let me know and I'll bring it up to them.
> -----Original Message-----
> From: Richard Baskett [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, August 01, 2001 6:00 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [PHP] What would you want in a PHP web host?
> Please tell me what host you use!! I cant even seem to get the host I am
> going through to upgrade php. They'll do it when they feel like is pretty
> much the response I get. Other host responses: "We don't support php or
> mysql" "Sometime in the future, but currently no support",
> "You're the only
> person that has requested it, so until more demand, we're not going to
> support it" Frustrating, frustrating, frustrating, especially when I feel
> like it's the wave of the future. A host that provides everything you've
> specified... is to die for :)
> So if you have a list... please do tell! :)
> > [this is long]
> > on 8/1/01 1:06 AM, Derek Del Conte at [EMAIL PROTECTED] wrote:
> >> I have been developing PHP for a while now, and I am wondering
> how other
> >> developers find their PHP hosting company. So far this has not been an
> >> issue for me because I am always in full control of my servers
> (well, as
> >> much control as possible with any web server :), but recently
> we have begun
> >> to host other PHP sites.
> > my background is networking. i've built and maintained a number of
> > increasingly complex networks over the years and at times have been
> > intimately involved in the customer support piece. i have had
> many jobs in
> > the customer support area outside of technology too. now i
> write and host
> > php apps.
> >> We want to make sure that we are providing appropriate support
> to our PHP
> >> developers. I see too many hosting companies saying that they
> support PHP,
> >> but not having anyone familiar with PHP on hand. We want to
> have actual
> >> support, a developer to call when you have a PHP issue.
> > do you _really_ want to pay someone 24x7x365 to maintain a php
> help line?
> > the best coding happens outside the 9-5 window.
> > the way i see it, as a php hosting site, your job is to keep
> the servers up
> > and running, 24x7x365, bug-free and up-to-date. php support is
> for software
> > consultants (which isn't to say that you can't do both) folks who need
> > hosting want realiable hosting.
> >> What do you think a medium sized hosting company could do to
> give you (the
> >> developer) better service and support?
> > honesty, reliability, communication, response, bandwidth.
> >> Is access to professional PHP developers useful when an issue arises?
> > i doubt it, but imagine you could come up with a business model for
> > providing php development support. probably long term stuff.
> maybe write and
> > maintain an application for someone, or possibly training...
> > i would think of hosting and consulting as separate symbiotic
> > you'll get some referral business and a little cross-over, but
> don't expect
> > most hosting customers to want support or for folks who've used you to
> > consult on a project to host their app with you.
> >> Are hosting companies reluctant to give you more access rights?
> > if they say 'no', does their reason atleast seem reasonable? are they
> > willing to think about it and get back to you? do they say
> 'yes' when they
> > should be saying 'yes'?
> >> Are they willing to re-compile their PHP build to add other options?
> > as someone else has said, all options. php hosting should be
> php hosting.
> > caveat--if there are some options that most folks would reasonably call
> > 'optional' or 'dangerous', these shouldn't be expected. i am
> pretty new at
> > programming and php, so i have no idea if things like this exist. i
> > personally only compile in the options i use.
> >> How long do requested changes to the server take?
> > unreasonable delays are unacceptable. i mean, if you can get it
> done, do it.
> > these are our customers. they are giving us money :)
> > you (or your server dude(ette)) should be as excited as your
> customer is for
> > the new features. you should be saying "whoa, i can't believe
> that's not in
> > there. hold on... ... ... ok, try it now. it works? cool, have
> a good one.
> > <click>" :)
> > (obviously, don't do anything to your box you don't understand, and
> > security, security, security, but you get the picture)
> >> What other suggestions do you have for improving the
> relationship between
> >> the server administrator and the PHP developer?
> > do the right thing!
> > i've been on both sides of this (positive and negative :) tell your
> > customers everything you know. make it easy for them to obtain
> any and all
> > reasonable information 24 hours a day. anticipate customer
> needs. constantly
> > re-evaluate all of your policies and let your customers know them.
> > your business should constantly evolve to your changing
> customer base. when
> > a customer makes a request for something you haven't considered, your
> > response should be "hmmm..., that's interesting. let us talk
> about that a
> > little and get back to you". and then, slap yourself for not having
> > anticipated the request, talk about it and get back to them. keep them
> > informed.
> > the successful enterprises i've been involved with cared about their
> > customers, educated themselves about their endeavor and did the
> right thing.
> > too many businesses make decisions for the wrong reasons--political
> > infighting, process management, knee-jerk reaction, unmotivated
> > you name it. when a question arises, folks need to openly discuss it and
> > come to concensus. too many folks can't admit they might not
> know something
> > (or even that times have changed) and they keep doing the wrong thing.
> > do the right thing!
> >> I spent some time going through the PHP site looking at the
> list of hosts
> >> supporting PHP, but I didn't find any real discussion about
> what people want
> >> in a host (although I did find plenty of things they don't want :).
> > think about what you want in support from your vendors. support
> is support.
> > even monkeys can be trained. it takes someone who cares to provide good
> > support.
> >> I just figured that I would ask the PHP community exactly what
> they wanted.
> >> Thank you for any insight that you can give me.
> > well, not much of my knowledge is php related, but what the heck :)
> >> --derek
> > -- mike cullerton
> > --
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