On Tue, 23 Jul 2002, Manuel Lemos wrote:
> On 07/23/2002 02:40 AM, Miguel Cruz wrote:
>> On Sun, 21 Jul 2002, Richard Lynch wrote:
>>> Actually, though, when my clients insist on HTML email, I just
>>> tell them: "No.  If you want that feature, you'll have to hire
>>> somebody else to do it.  I've already explained why." I don't think
>>> I've lost a single client that way -- Every one of
>>> them has re-considered my advice, and outright
>>> refusal, and decided maybe I *do* know what the hell I'm talking about.
>>> YMMV.
>> I agree with everything you say. Furthermore, I think that
>> when I'm being paid for my expertise, I have a specific responsibility
>> to stop people from doing stupid things, even if they do happen to
>> really want them.  There is no honor - and in the long term, no
>> future - in casting aside my better judgment because I once read that
>> "the customer is always right."
> It is good when you can discourage your customers to use a certain wide 
> spread technology for good reasons and still get paid for that.
> Anyway, would you object to develop a system for a customer where it is 
> needed to send messages to clients that do not oppose to receive 
> messages in HTML? If so, why?

I have never had a customer say "We have three people, and I personally
installed their email client, and I want to develop a web-based system for
sending mail to them."

What I have heard quite a lot is "We have a growing list of clients and I
would like to send mail to all of them." This customer is not served by
having a system that sends confusing scrambled-looking messages to their
clients.  Better everyone has a slightly blander experience than 10% of
the users be permanently alienated.

If they have a way to definitively determine that users are consistently 
using HTML-capable MUAs, that's excellent, and I would not discourage them 
from sending HTML-formatted messages to those users.


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