Quoting Gerald Timothy Quimpo ([EMAIL PROTECTED]): > What do you use for bugtracking/helpdesk software)?
At $PRIOR_FIRM, we used Keystone for all trouble-ticketing, but it really lacked in a couple of areas, mostly the utter lack of e-mail integration. Some people really like RT (Request Tracker). And I've lately heard a lot of good remarks about Incyte Project Manager. You might find this file useful. I just created it yesterday, so it's a bit rough: http://linuxmafia.com/~rick/linux-info/trouble-ticket > I've been looking at a lot of packages lately and I haven't chosen one > yet. I've been having a miserable time trying to evaluate knowledgebase software. Part of the problem for that and similar categories, including bugtracking/helpdesk software, is that nobody's in agreement on what the boundaries of those vs. CRM vs. resource/asset management vs. workflow management vs. project management vs. ERP are -- or how much spillover between categories is desirable. I've been trying to find a simple-to-maintain Web framework into which I could pour all of my forest of Linux-information text files, organised by category. I don't personally need multiple logins or access control. I don't really need everything stored in a database. I'd really just like to find something simple and effective, that I don't need to spend a month setting up and another month learning. I have some initial notes (which aren't organised, so far) about possible candidates at http://linuxmafia.com/~rick/linux-info/cms-knowledgebase . > 4. php software was written for 3.x, 4.0.x, 4.1.x and will need some major > surgery to get it working with 4.2.x. I've encountered this repeatedly, e.g., with PHPGroupWare. Argh! -- Cheers, "The front line of defense against such sophisticated Rick Moen viruses is a continually evolving computer operating [EMAIL PROTECTED] system that attracts the efforts of eager software developers." -- Bill Gates _ Philippine Linux Users Group. Web site and archives at http://plug.linux.org.ph To leave: send "unsubscribe" in the body to [EMAIL PROTECTED] Fully Searchable Archives With Friendly Web Interface at http://marc.free.net.ph To subscribe to the Linux Newbies' List: send "subscribe" in the body to [EMAIL PROTECTED]
