Quoting Gerald Timothy Quimpo ([EMAIL PROTECTED]): > i looked at keystone about a year ago. i couldn't get it to work right. > it sort of worked, but i'm sure i forgot to configure something because > much of it just didn't work right and i gave up on it. but again, it > not working right was probably mostly my fault. although, (without > wanting to start a flame war, please send flames to private email) > i see what microsoft means about TCO not being entirely about > free as in beer. the simplicity of installing most windows software > (and yes, i'm aware of how dangerous that makes windows sys-ads > who are of little mind but got their certifications anyway) is a big > plus for windows and payware in general.
No, it's a valid point. But costs don't end with installation: Once a Unix-based system is set up and running correctly, it generally keeps running pretty much indefinitely and reliably without further tweaking. One big problem with a lot of open-source trouble-ticket, help desk / call tracking, CMS/knowledgebase, ERP, resource/asset management, bug-tracking, workflow management, CRM, and project management projects is that most are _unfinished_. That's Linas Vepstas's complaint, on http://linas.org/linux/pm.html . And then, of course, many of them have deficient documentation, to the point where you can't determine whether package you need unless/until you set it up and try it. As you point out, setting it up can take non-trivial effort, which may not be worthwhile. That's one of the reasons my effort to find a Web framework for my Linux FAQs has gone nowhere, so far. To explain: I have about 300 informational files in http://linuxmafia.com/~rick/linux-info/ , and about another 300 in http://linuxmafia.com/~rick/linux-info/kb/ (an old knowledgebase I created at a former employer, who was willing to sign over copyright to me). I'd love to have those become Web-ified, classified by category, and both searchable and browseable. Therefore, I'm looking for some Web framework I can put it all in, without having to spend months accomplishing all that. Does anyone know of a system suitable for that? > when i started talking about looking for bugtracking software again > (i do that every year or so, and then give up :), a colleague suggested > using PHPNuke. But that's basically a slashdot-type Web-discussion-forum thing, right? Doesn't sound good for bug-tracking, to me -- but I might be missing something. -- Cheers, "Not using Microsoft products is like being a non-smoker Rick Moen 40 or 50 years ago: You can choose not to smoke, yourself, [EMAIL PROTECTED] but it's hard to avoid second-hand smoke." -- M. Tiemann _ Philippine Linux Users Group. Web site and archives at http://plug.linux.org.ph To leave: send "unsubscribe" in the body to [EMAIL PROTECTED] Fully Searchable Archives With Friendly Web Interface at http://marc.free.net.ph To subscribe to the Linux Newbies' List: send "subscribe" in the body to [EMAIL PROTECTED]
