On Tuesday 10 December 2002 11:57 pm, Rick Moen wrote: > At $PRIOR_FIRM, we used Keystone for all trouble-ticketing, but it > really lacked in a couple of areas, mostly the utter lack of e-mail > integration.
i looked at keystone about a year ago. i couldn't get it to work right. it sort of worked, but i'm sure i forgot to configure something because much of it just didn't work right and i gave up on it. but again, it not working right was probably mostly my fault. although, (without wanting to start a flame war, please send flames to private email) i see what microsoft means about TCO not being entirely about free as in beer. the simplicity of installing most windows software (and yes, i'm aware of how dangerous that makes windows sys-ads who are of little mind but got their certifications anyway) is a big plus for windows and payware in general. > Some people really like RT (Request Tracker). And I've lately heard a > lot of good remarks about Incyte Project Manager. thanks. i'll look at those. > http://linuxmafia.com/~rick/linux-info/trouble-ticket and look at that. i find that bugzilla is in Mandrake 9.0. i should probably try that, but before i found that out, i'd already downloaded everything via CPAN. i'll probably try the CPAN version first since i would have to install everything on a non-Mandrake box anyway, for production if i go with bugzilla. > I've been trying to find a simple-to-maintain Web framework into which I > could pour all of my forest of Linux-information text files, organised > by category. I don't personally need multiple logins or access control. > I don't really need everything stored in a database. I'd really just > like to find something simple and effective, that I don't need to spend > a month setting up and another month learning. when i started talking about looking for bugtracking software again (i do that every year or so, and then give up :), a colleague suggested using PHPNuke. there are accounts. users can post. administrator can choose to moderate or not. i would have tried it, but i've had problems with PHPNuke security holes before (clients got their site taken over and i had to reset their passwords in mysql because of various bugs). and i didn't want to go in there and try to do a security audit. tiger -- Gerald Timothy Quimpo tiger*quimpo*org gquimpo*sni-inc.com tiger*sni*ph Public Key: "gpg --keyserver pgp.mit.edu --recv-keys 672F4C78" Veritas liberabit vos. Doveryai no proveryai. _ Philippine Linux Users Group. Web site and archives at http://plug.linux.org.ph To leave: send "unsubscribe" in the body to [EMAIL PROTECTED] Fully Searchable Archives With Friendly Web Interface at http://marc.free.net.ph To subscribe to the Linux Newbies' List: send "subscribe" in the body to [EMAIL PROTECTED]
