Behalf Of Richard Kenward > We had an Equinox engineer out to solve a couple of questions with our > Epson 5000 and after the heads were changed and he had left the printer > it was producing out of focus prints! Another engineer visited and > changed the heads and yes it was still out of focus, and both set it up > using their diagnostic software. It went back to the workshops and when > it returned it was fine. I understood that it was essential to have > use this software when installing new heads at least on the 5000. > Interesting to know that Thanks Richard.
Still... a ?200 service on a ?1200+ printer is a lot more affordable than a ?200 service on a ?300 printer ;) There are a lot of tales on various groups, particularly US based, that the Epson repair engineers had seemingly not even read the repair manual. Screws left loose in cases etc, cutter falling off 7000 etc etc. Nasty. Clearly, there is a balance here between protecting your business through enabling yourself to fix problems, vs backup machines, vs bulletproof and reliable (if sometimes costly) services or extended warranties. Nij =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
