Hi Francis, I have recently signed up to the ProDig forum. Sadly the site was brought to my attention as the result of one of your users posting complaints regarding a warranty repair issue on her 1DS camera. As customer service manager for Calumet photographic I picked up on the photographer's repair issue and contacted her to explain how we could be of service. I was apologetic as it transpired that she had been informed we would not be honouring warranties on former Leeds purchases. This was incorrect information and I went to great lengths to explain this fact. I then made a number of calls to Fixation and Canon to ensure that the repair was dealt with swiftly and that the photographer had a replacement unit whilst the matter of her faulty unit was resolved.
It seems my efforts were wasted as her references to Calumet on the ProDig website were somewhat derogatory and made no mention of the efforts I had gone to. Do you have guidelines I can refer to in order to ensure that any reply or addition to such comments I should choose to post on the site are fair, accurate and within the confines of acceptability? There are legal aspects to this which I am keen not to have to address as experience shows the majority of these matters can be resolved amicably. However I am sure you are as keen as we are not to have your site hijacked for purposes of indiscriminate slander. Your response will be appreciated. Regards, Philip King Customer Services Manager [U.K.] Calumet Photographic Ltd 93 Drummond Street Euston, London NW1 2HJ Tel: +44 (0)207 380 4510 Fax: +44 (0)207 387 3354 Mobile +44 (0)7775 705 449 [EMAIL PROTECTED] -----Original Message----- From: Francis Newman [mailto:[EMAIL PROTECTED] Sent: 24 November 2003 11:41 To: [EMAIL PROTECTED] Subject: [PRODIG] List Mum Message Hi all Once again it's my turn to be list mum. As always, a reminder to check the list guidelines, especially if you're new to the list, but also if you're a long standing member who maybe doesn't post too often. The guidelines can be found at www.prodig.org along with those other useful features, the Archive, the Annex and the For Sale section. Finally, if you aren't sure whether a subject is on or off topic (and there often does seem to be some confusion) please do check with the list mum before posting. Best Francis Newman Prodig Duty List Mum +44 (0)118 934 9605 =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
