Sad to say this doesn't surprise me at all. My 2100 failed at 10 months old, and it took about 3 months and a lot of effort to obtain a replacement from Epson in France - not good for a product Epson advertise as aimed at professionals. I had even more difficulty dealing with Epson UK when the machine was new - I have never had a reply to any letters or e-mails, information they asked me for was lost at their end - by far the worst customer support I have received in the last 10 years.
I am curious about the messages you were getting from the printer's software - I've not heard of that before. You may find posting a question on the Yahoo MacEpson list will throw up something more useful than Epson's tech support (I know I did!).
Hope you are able to get something out of them.
Good Luck,
William Davies.
On mercredi, mars 31, 2004, at 21:01 Europe/Paris, Paul Hewitt wrote:
For those of you with Epson 2100, you may like to know the following:
After my previous post about my printer telling me that "certain parts"
were nearing their "service life", the printer has now stopped working
and "service is required". There is no indication about what has failed
or needs servicing. Epson are hopeless at helping as they have
outsourced their maintenance to a company called Equinox and they will
charge �59 plus �20 collection to tell you what is wrong, plus I guess
bits and additional hourly rate of �50/hour.
For a printer which cost +�500 I think this stinks and have written to
them telling them just that. (If anyone knows a specific person I should
target, that would be great). I am guessing that this story will be
familiar to 2100 users at sometime unless I am the unlucky early
adopter,
Kind regards Paul Hewitt
Paul Hewitt Images 07812 099565
=============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
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GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
=============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
