On Behalf Of Paul Hewitt > > For those of you with Epson 2100, you may like to know the > following: After my previous post about my printer telling me > that "certain parts" were nearing their "service life", the > printer has now stopped working and "service is required". > There is no indication about what has failed or needs > servicing. Epson are hopeless at helping as they have > outsourced their maintenance to a company called Equinox and > they will charge �59 plus �20 collection to tell you what is > wrong, plus I guess bits and additional hourly rate of �50/hour. > > For a printer which cost +�500 I think this stinks and have > written to them telling them just that. (If anyone knows a > specific person I should target, that would be great). I am > guessing that this story will be familiar to 2100 users at > sometime unless I am the unlucky early adopter, >
Hi Paul (and anyone else who experiences this problem), I saw your first posting when you sent it, and thought that Bob's response was probably most accurate. I wrote the following last night but never got rount to send it! Almost to the day of you raising the problem, one of our customers experienced the same message, and duly contacted Epson. Epson support seemed to be unaware of this message and the cause, and directed our customer to send the printer in for service with Equinox. This he duly did, and he let us know today that Equinox told him nothing was wrong, and all it needed was a head clean (apparently rather odd as it left him in good condition!) This service set him back in excess of �200 (because they insist on using new cartridges apparently). I do not wish to slate Epson 2100 support based on one experience, least of all one that I have not experienced directly myself. Nevertheless, this one person's trials are of concern to me. I have questions! 1) What got lost in translation between Epson - Equinox - Customer - MWORDS (if anything)? 2) If Epson software said something was near to service life, surely the Epson approved maintenance company should have known what it was and replaced it? 3) If the service company was correct, what on earth is the software doing? Take a look at this - I�d appreciate you trying some of the button reset techniques to see if they can possibly be applied to the 2100... But some research last night found a software reset program: http://www.mwords.co.uk/pages/printers/printersHowDoI.htm#ResetPrinter I'm sorry, I don�t have answers for you on who to contact at Epson... Best Regards, Nij Nigel Rheam www.mwords.co.uk Digital Fine Art =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
