I know when an account goes over quota, when a user informs me his account
isn't working, and I check his quota status, and see its over limit. I
then ask the user to clean up his emails to free up disk space, or in some
situations, I up that users quota. Some accounts are set to unlimited emails.
Do you know exactly the account(s) causing the problem?
Yes I do, though many users really have trouble following the simple
directions I provide on how to clean up their boxes. I try to get them to
do it but there is a persistent percentage who will mess it up. And if
they're using multiple accounts on Thunderbird (which happens if they work
part-time for more than one department), they will also sometimes do it for
the wrong account. *sigh*
So sometimes I just go into the webmail and clean it myself, and if there's
a persistent problem with one account I will increase the quota.
Last December, a few people who correspond with us unleashed viruses on
their machines and/or had their Yahoo email accounts hacked (Yahoo email
really, really, really sucks), and suddenly the daily influx of spam
messages across all accounts in my domain went from about 400 to about
4000, and the influx of malware went from near zero to a couple dozen.
Since then over-quota situations have increased significantly. It's one
thing if a user can't *receive* email for a day or two until I can get
around to dealing with it. It's another if that user can't *send* email
when the mailbox is full due to the email provider's insane method of
verifying users. That's what prompted this whole thread.
So I'm giving serious thought to using another SMTP address. My email
hosting provider is not the same as my connectivity provider; the
connectivity provider may have an SMTP server I can use, so I'm looking
into that.
Thanks.
Ken Dibble
www.stic-cil.org
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