On Thu, May 2, 2013 at 8:57 AM, Virgil Bierschwale <[email protected]>wrote:

> Not sure it is funny or not.
> I've been told that the automotive manufacturers must support their
> products
> for 20 years which means keeping spare parts available.
>
> To me, that sounds like they are taking care of their customers.
> Whereas the software industry seems to want to force new products on their
> customers rather than maintain their existing products.
>
> Which makes me wonder, if we keep on this path, and their customers can no
> longer afford to upgrade their products, where will our software
> manufacturers be at if like J.C. Penny's, they have forsaken their customer
> base?
>
-------------------------


OEM generate the parts not the big 3.  Not sure what support their products
means?  Have a staff to fix a 20 year old truck?  Ability to get body
panels etc.?  Or staff trained to work on a vehicle?

That is a complex beast to identify.

-- 
Stephen Russell
Sr. Analyst
Ring Container Technology
Oakland TN

901.246-0159 cell


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