That reminds me of a client at my previous job. There data was BIG - and
my BOSS did the Exporting of Data. Problem was - some files had too many
records - and i think the limit was like 65K records directly exportable
to Excel. So - then it becomes cumbersome export the records beyond that.
So - its kind of a sticky situation. Especially if the SW doesn't
already have a built in Export feature - and there are Many files - it
does make a bit of handy work. Just sayin' - as I have seen the case
before...
-K-
On 5/9/2014 7:27 PM, Jeff Johnson wrote:
On 5/9/2014 2:59 PM, M Jarvis wrote:
On Fri, May 9, 2014 at 2:49 PM, Jeff Johnson <[email protected]> wrote:
I asked them, who owns the data and they said the customer.
Should a customer have to pay to get their data if they want to switch
applications? It is not in any agreement that they agreed to pay
for this.
What do you think about that?
Tough call but I can see their point.... what if the situation were
reversed and the client of yours wanted to move their data from YOUR
application to this cloud thingie?
Wouldn't you probably charge for the time you spent exporting the data?
My applications already have an export where you can export all of the
data into an Excel spreadsheet for whatever purpose you want. Many
others - ACT comes to mind - provide exports.
I had an insurance broker try to get data from a cloud service and
they didn't have a programmer or anyone to assist so all of the data
was irretrievable.
My opinion is that the customer owns the data and should have a way to
get to it if they want it.
YMMV
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