On 2014-05-11 19:06, Stephen Russell wrote:
On Fri, May 9, 2014 at 4:49 PM, Jeff Johnson <[email protected]> wrote:
I have a customer that uses a cloud application that I am converting
to my
application. When we requested they export the data they said a) they
were
not able to give me file structures (I'm okay with this, though) and
b) it
would cost development time for them to build an export.
I asked them, who owns the data and they said the customer.
Should a customer have to pay to get their data if they want to switch
applications? It is not in any agreement that they agreed to pay for
this.
What do you think about that?
-------------------------
Just a guess that They have a very normalized environment and it is
very
complicated. Perhaps the lists that are presented are not your data,
but
their meta data for States, counties, countries, just as a start.
The output of their data via XML may have a great deal of metadata in
the
schema that they don't want to let out of house.
Oh come on...they should be able to easily create some SQL that produces
the output needed without the sensitive stuff they don't want let out of
house. And yes, there should be a fee for this data preparation,
despite the Customer owning the data.
--Mike
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