Gene,
What they found was exactly what is going on...people have a "better
way" (scan to notepad, type string in) even though it sometimes causes
errors. When that is pointed out, they just say "well, I'll stop making
mistakes." Oooookay....
This has been happening for many different scanners...L2808 wired
scanners, PM8300 Datalogic wireless scanners, and WorthData 5100s.
Again, this is not a new problem, it has been a struggle for well over a
decade. It just gets worse from time to time as employees turn over.
Warehouse staff is not a really stable environment.
Mike
Gene Wirchenko wrote:
At 15:11 2014-10-01, Mike Copeland <[email protected]> wrote:
Yep, tried that first thing, along with frank discussions with the
users asking "why?" This has been a problem for years now, and the
issue comes and goes as new employees cycle through. Management even
installed wireless rechargeable hand-held scanners on multiple
workstations that are located near the work/processing area...there's
no reason anyone in management can come up with. They even tried
moving a VP of operations to the warehouse processing office for a
couple of months last summer to watch (from 8 to 5 at least) and see
what was "really" happening.
And what was found?
The only thing that makes sense, in the end-user's defense, is that
they prefer to move boxes around for all their orders that need to be
processed, then when the boxes are stacked up they go and do all
their computer work for all their orders that need to be processed
(instead of processing one order from pulling boxes to paper work to
completion of order.) But we're talking personal preference
here...the distance from the computer to the box staging area is
about 12 feet.
Personal preference is very powerful thing.
Are the scanners accurate? Because I have been unable to find
additional work in IT after my hours were cut, I have been working
part-time doing inventory counting. I use a scanner a lot. 1)
Misscans can happen. (What is read is not valid. A retry usually
works.) 2) Sometimes, the scan gives trouble. I find that the light
level can make a big difference. After trying, say, a half dozen
times, I just enter the number in by hand. Maybe, the users are doing
this.
[snip]
Sincerely,
Gene Wirchenko
[excessive quoting removed by server]
_______________________________________________
Post Messages to: [email protected]
Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox
OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech
Searchable Archive: http://leafe.com/archives/search/profox
This message:
http://leafe.com/archives/byMID/profox/[email protected]
** All postings, unless explicitly stated otherwise, are the opinions of the
author, and do not constitute legal or medical advice. This statement is added
to the messages for those lawyers who are too stupid to see the obvious.
