On Feb 9, 2010, at 9:19 AM, Stephen Russell wrote:
> Those notes were tossed because RS was out of the budget.
Well, when customer service is as bad as you stated, I would generally
not let that slide. Especially for a company that lives and breathes support.
> But in all honesty 450/ month for 150 gig of space that would have
> included SQL Server data, in a virtual space that had an upper limit
> of 2 gig of ram is very pricey. I did hear about the guarantees of
> patches and service packs up-time and rollover which is great if you
> needed it.
Now you're getting it! The whole qualification process is to make sure
that the service is a good fit. Obviously you did not want to outsource your
server management, just the hardware.
> I wonder about how long it would take to replace a hacked
> site and be able to put a stop the pricks who got it? Just wondering
> about real issues instead of catastrophic failure in the hardware
> arena here.
Depends on the hack, I would assume, and whether you had Managed Backup
for your site. I do know of several instances where our security folks helped
pour over logs to help a customer figure out what was going on after they were
attacked.
-- Ed Leafe
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