Try trashing the iLok software and reinstalling but make sure you do it without the iLok key in the machine. I've never heard of anyone having issues. Let us know if it works out.
Slau On Mar 1, 2012, at 7:50 AM, David Eagle wrote: > Hi, I've got the compatible version of ProTools and installed the > update. I also installed the drivers. I will however try to install > the drivers again and see what happens. > > On 01/03/2012, Chris Norman <[email protected]> wrote: >> You need to install the iLok drivers, by going to downloads on the ilok.com >> page. Also, from the Digidesign folder in your Applications folder, hit >> software update, that'll help you update. >> >> HTH, >> >> Take care, >> Chris Norman >> Email and MSN: [email protected] >> Feel free to follow my music, either by following @cnproject on Twitter >> (www.twitter.com/cnproject), or by liking my Facebook page at >> www.facebook.com/thechrisnormanproject. >> >> On 1 Mar 2012, at 11:01, David Eagle wrote: >> >>> Hi Slau, thanks for clarifying that. I assumed this was the case but >>> alas I am unable to run ProTools. The first time I ran it I was >>> instructed to upgrade to the version compatible with Lion. I have >>> since added my ILok to ilok.com but it says that there are no Iloks >>> inserted in the mac despite the fact that it is definitely there. Also >>> the only licences showing on my account are Ivory ones. There is >>> nothing about having to download licences in the ProTools manual; it >>> simpley states that has been preauthorised. Emailing ProTools seems a >>> bit of a no-go because they have a paid technical support service or >>> advise you to use the forum. >>> >>> >>> >>> Thanks >>> I will keep trying and eventually something might capitulate, >>> hopefully before I do. >>> >>> >>> On 01/03/2012, Slau Halatyn <[email protected]> wrote: >>>> Just a clarification about iLoks and their use. If you have a boxed >>>> version >>>> which comes with a Pro Tools license preinstalled, yes, you can just use >>>> the >>>> iLok without creating an iLok account but you'll need an ilok account for >>>> upgrades and any other software you wish to authorize so, by all means, >>>> if >>>> you don't have an iLok account, get one because you will undoubtedly need >>>> one at some point. >>>> >>>> Slau >>>> >>>> >>> >>> >>> -- >>> http://www.davideagle.co.uk >> >> > > > -- > http://www.davideagle.co.uk
