Aaaah! O dear, I've just realised something. Now, don't be annoyed, I followed the instructions presented in the manual or at least how they were read to me. I've just remembered that I couldn't complete registration because I didn't have anyone to read the serial number at the time I tried to register. I thought the Ilok came with the licence preinstalled on it and that I could register after running the authorise bit. I will try registering first.
I have never had a product that worked in this way before. That is my defence. Thanks for all your help, I'll keep you posted. On 01/03/2012, Slau Halatyn <[email protected]> wrote: > Hi David, > > If you have no licenses on your iLok, I'm assuming you haven't run Pro Tools > yet. Please refresh my memory: where did you buy your copy of Pro Tools? > Normally, once Pro Tools is registered, an authorization license is > deposited into your iLok account. That's why Avid asks for your iLok user > name at the time of registration. Not sure what's going on here. > > thanks, > > Slau > > On Mar 1, 2012, at 5:11 PM, David Eagle wrote: > >> Hi, I have uninstalled and reinstalled the software. When I go to >> ILok.com my Ilok is found but no licences are displayed. This is what >> it says: >> >> >> iLok 2 #0x000EE92C >> >> >> Description: iLok Newly Registered To David >> Date Registered: 02/29/2012 08:17 PM >> Last Updated: 03/01/2012 09:52 PM >> Total licenses: 0 >> Total license slots used: 0 >> Remove grace period ends: 03/07/2012 08:17 PM >> >> --- >> >> Well this is definitely the ILok that came in the box with ProTools. I >> can register with ProTools but I just can't authorise it. I seem to >> have a number of DMG files replicated for the Ilok client and driver >> files. I will try uninstalling all of these and reinstalling but if no >> licences are on the Ilok then surely this is the issue? >> >> On 01/03/2012, Slau Halatyn <[email protected]> wrote: >>> Try trashing the iLok software and reinstalling but make sure you do it >>> without the iLok key in the machine. I've never heard of anyone having >>> issues. Let us know if it works out. >>> >>> Slau >>> >>> On Mar 1, 2012, at 7:50 AM, David Eagle wrote: >>> >>>> Hi, I've got the compatible version of ProTools and installed the >>>> update. I also installed the drivers. I will however try to install >>>> the drivers again and see what happens. >>>> >>>> On 01/03/2012, Chris Norman <[email protected]> wrote: >>>>> You need to install the iLok drivers, by going to downloads on the >>>>> ilok.com >>>>> page. Also, from the Digidesign folder in your Applications folder, hit >>>>> software update, that'll help you update. >>>>> >>>>> HTH, >>>>> >>>>> Take care, >>>>> Chris Norman >>>>> Email and MSN: [email protected] >>>>> Feel free to follow my music, either by following @cnproject on Twitter >>>>> (www.twitter.com/cnproject), or by liking my Facebook page at >>>>> www.facebook.com/thechrisnormanproject. >>>>> >>>>> On 1 Mar 2012, at 11:01, David Eagle wrote: >>>>> >>>>>> Hi Slau, thanks for clarifying that. I assumed this was the case but >>>>>> alas I am unable to run ProTools. The first time I ran it I was >>>>>> instructed to upgrade to the version compatible with Lion. I have >>>>>> since added my ILok to ilok.com but it says that there are no Iloks >>>>>> inserted in the mac despite the fact that it is definitely there. Also >>>>>> the only licences showing on my account are Ivory ones. There is >>>>>> nothing about having to download licences in the ProTools manual; it >>>>>> simpley states that has been preauthorised. Emailing ProTools seems a >>>>>> bit of a no-go because they have a paid technical support service or >>>>>> advise you to use the forum. >>>>>> >>>>>> >>>>>> >>>>>> Thanks >>>>>> I will keep trying and eventually something might capitulate, >>>>>> hopefully before I do. >>>>>> >>>>>> >>>>>> On 01/03/2012, Slau Halatyn <[email protected]> wrote: >>>>>>> Just a clarification about iLoks and their use. If you have a boxed >>>>>>> version >>>>>>> which comes with a Pro Tools license preinstalled, yes, you can just >>>>>>> use >>>>>>> the >>>>>>> iLok without creating an iLok account but you'll need an ilok account >>>>>>> for >>>>>>> upgrades and any other software you wish to authorize so, by all >>>>>>> means, >>>>>>> if >>>>>>> you don't have an iLok account, get one because you will undoubtedly >>>>>>> need >>>>>>> one at some point. >>>>>>> >>>>>>> Slau >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> http://www.davideagle.co.uk >>>>> >>>>> >>>> >>>> >>>> -- >>>> http://www.davideagle.co.uk >>> >>> >> >> >> -- >> http://www.davideagle.co.uk > > -- http://www.davideagle.co.uk
