You do get 60 days of free support with purchase. You should be able to contact avid with your registration key handy and start your 60 days of support. On Mar 1, 2012, at 6:01 AM, David Eagle <[email protected]> wrote:
> Hi Slau, thanks for clarifying that. I assumed this was the case but > alas I am unable to run ProTools. The first time I ran it I was > instructed to upgrade to the version compatible with Lion. I have > since added my ILok to ilok.com but it says that there are no Iloks > inserted in the mac despite the fact that it is definitely there. Also > the only licences showing on my account are Ivory ones. There is > nothing about having to download licences in the ProTools manual; it > simpley states that has been preauthorised. Emailing ProTools seems a > bit of a no-go because they have a paid technical support service or > advise you to use the forum. > > > > Thanks > I will keep trying and eventually something might capitulate, > hopefully before I do. > > > On 01/03/2012, Slau Halatyn <[email protected]> wrote: >> Just a clarification about iLoks and their use. If you have a boxed version >> which comes with a Pro Tools license preinstalled, yes, you can just use the >> iLok without creating an iLok account but you'll need an ilok account for >> upgrades and any other software you wish to authorize so, by all means, if >> you don't have an iLok account, get one because you will undoubtedly need >> one at some point. >> >> Slau >> >> > > > -- > http://www.davideagle.co.uk
