Hi, I have uninstalled and reinstalled the software. When I go to ILok.com my Ilok is found but no licences are displayed. This is what it says:
iLok 2 #0x000EE92C Description: iLok Newly Registered To David Date Registered: 02/29/2012 08:17 PM Last Updated: 03/01/2012 09:52 PM Total licenses: 0 Total license slots used: 0 Remove grace period ends: 03/07/2012 08:17 PM --- Well this is definitely the ILok that came in the box with ProTools. I can register with ProTools but I just can't authorise it. I seem to have a number of DMG files replicated for the Ilok client and driver files. I will try uninstalling all of these and reinstalling but if no licences are on the Ilok then surely this is the issue? On 01/03/2012, Slau Halatyn <[email protected]> wrote: > Try trashing the iLok software and reinstalling but make sure you do it > without the iLok key in the machine. I've never heard of anyone having > issues. Let us know if it works out. > > Slau > > On Mar 1, 2012, at 7:50 AM, David Eagle wrote: > >> Hi, I've got the compatible version of ProTools and installed the >> update. I also installed the drivers. I will however try to install >> the drivers again and see what happens. >> >> On 01/03/2012, Chris Norman <[email protected]> wrote: >>> You need to install the iLok drivers, by going to downloads on the >>> ilok.com >>> page. Also, from the Digidesign folder in your Applications folder, hit >>> software update, that'll help you update. >>> >>> HTH, >>> >>> Take care, >>> Chris Norman >>> Email and MSN: [email protected] >>> Feel free to follow my music, either by following @cnproject on Twitter >>> (www.twitter.com/cnproject), or by liking my Facebook page at >>> www.facebook.com/thechrisnormanproject. >>> >>> On 1 Mar 2012, at 11:01, David Eagle wrote: >>> >>>> Hi Slau, thanks for clarifying that. I assumed this was the case but >>>> alas I am unable to run ProTools. The first time I ran it I was >>>> instructed to upgrade to the version compatible with Lion. I have >>>> since added my ILok to ilok.com but it says that there are no Iloks >>>> inserted in the mac despite the fact that it is definitely there. Also >>>> the only licences showing on my account are Ivory ones. There is >>>> nothing about having to download licences in the ProTools manual; it >>>> simpley states that has been preauthorised. Emailing ProTools seems a >>>> bit of a no-go because they have a paid technical support service or >>>> advise you to use the forum. >>>> >>>> >>>> >>>> Thanks >>>> I will keep trying and eventually something might capitulate, >>>> hopefully before I do. >>>> >>>> >>>> On 01/03/2012, Slau Halatyn <[email protected]> wrote: >>>>> Just a clarification about iLoks and their use. If you have a boxed >>>>> version >>>>> which comes with a Pro Tools license preinstalled, yes, you can just >>>>> use >>>>> the >>>>> iLok without creating an iLok account but you'll need an ilok account >>>>> for >>>>> upgrades and any other software you wish to authorize so, by all means, >>>>> if >>>>> you don't have an iLok account, get one because you will undoubtedly >>>>> need >>>>> one at some point. >>>>> >>>>> Slau >>>>> >>>>> >>>> >>>> >>>> -- >>>> http://www.davideagle.co.uk >>> >>> >> >> >> -- >> http://www.davideagle.co.uk > > -- http://www.davideagle.co.uk
