Slao,
I managed to go to my ilok account and sure enough, now I'm seeing I have
one ilok tied to my account, and it does show Protools pt9's license is
indeed on it.
The strange bizarre thing though is the 9.05 updater keeps failing in Lion
when I run it.
I also am noticing that the dvd which is 9.0 is being very problimatic.
It's not installing hardly at all. It keeps failing.
Once I get it to install, I'm going around and around in circles as I then
try before even openning PT V 9.0, to install the 9.5 updater. This wasn't
download from my avid.com account. I'm honestly not totally szure where the
guy at Sweetwater got it. It was on the Avid web site but I don't know
where as he had control of my system with Team Meeting and just basically
did it for me.
The bizarre thing is, we did use the yellow registration card included in
the box, with the ID, serial, and release code.
That card doesn't have an activation number. I think that's cause the ILok
already had the license asset on it. I guess once I actually added the Ilok
to my ilok.com account, it syncronized and added the license into my
ilok.com web account. It just totally is baffling me now that the license
is there on the ilok dongle, why on earth is it that when I try running the
9.05 updater does it either 1, fail, or 2, if I re-run it after it fails,
even after rebooting my mac, it keeps saying no valid Protools installation
found. If I then look under /applications in my Finder, then go to
/digidesign/ProTools, I see protools Utilities.app, but I don't see the
Protools mp.app that used to be there before I ran the updater.
The weird thing too is, if I go to:
http://www.avid.com
Then I click on My Account, log in with my credentials, then go to download
and activate my products, it wants an activation code. Well, I can't do
that because the MAudio version doesn't have! an activation code. You don't
need one! It's already there on the dongle that you get inside the box that
they bundle with it. I didn't have to go buy the thing from ilok.com. I
already got this one with the asset included. Anyway, no downloads show up.
If I then click home, I'm returned to the Manage account page. From here,
if I click on Your Products, it tells me no downloads found.
So, it's not like I can get the full 9.5 installer, not just the updater.
I'm just totally beside myself in perplexion. I mean, this really makes no
sense! What new nuance am I missing here!
Your urgent help is greatly appreciated.
If you have a minute, I'll off list e-mail you my number.
Maybe we together can figure out what the heck is going on! Also, anyone
else feel free to chime in as well, if you have an idea.
Remember, I do not have SnowLeopard and this was not previously ever
installed on SL. I do have my SL install DVD's, but God forbid, I really
don't wanna go back to SL just! to get PT installed and updated. I mean,
ok, I'll do it as a very last resort, but...
Wy didn't I get V 10 of PT, I have no idea! Christopher Geissler told me,
from Sweetwater that being this is MP version, I can't freely upgrade to
V10.
It's not that I find SW a bad company, but I'm starting to wonder if MP9
can't be installed directly clean on Lion correctly. If you install it on
SL, then update to 9.05, then update to Lion, I'm wonderring if that's how
you gotta do it.
I'm sorry to be so lengthy, I'm just throwing a few theories out for us all
to consider. I kind a wish that this had more thoroughly been researched,
as everyone I asked at SW told me yes, out of the box, they're not gonna
give you a version of PT that won't run on Lion, being that's the latest up
to date OS. FYI: I'm starting to wonder if they're wrong.
Again, I'm not blaming them, I just wonder if the research wasn't thoroughly
done on their part. After Christopher called me back tonight, he begged for
my mercy, at around 8:30, and said he had to leave as his wife was texting
him yoddie yoddie yodda, then gives me this long story about how he is gonna
be upgrading to a mac but knows nothing about Protools on the Mac, as he
always did it on the PC. Why would he sell me something for a mac, if he
doesn't know the setup process himself? That makes me extremely angry!
Anyway, enough of that. Again, not complaining, I'm simply saying I'm very
disappointed.
I probably won't be going through them again for future products, but that's
neither here nor there.
Chris.
