Chris, You've successfully stumped me and I have no idea why it wouldn't work. I'm sure we're all curious to know in the end what was the case. Please keep us posted.
Best, Slau On Mar 29, 2012, at 12:05 AM, Christopher-Mark Gilland wrote: > I'm 100% sure yes. > > It says flat out, that it's there and tells me thedate and time it was > downloaded. > > so, yeah, I'm totally baffled. > > BTW, I was under the impression someone told me Avid was open 24/7. > > What do you do if you have to work a late night 3rd shift session, and are > having issues? > > Where did I hear it was 24/7 I wonder? > > Chris. > > ----- Original Message ----- From: "Slau Halatyn" <[email protected]> > To: <[email protected]> > Sent: Wednesday, March 28, 2012 11:57 PM > Subject: Re: Installation and Activation: This? is! Driving? me, to drinking! > > > Chris, > > I have to say, it sounds to me like you don't have an authorization on your > iLok. I know Steve said that some versions of Pro Tools come with an > authorization already on an iLok and I won't argue with that although I've > never heard of such a thing. That aside, are you 100% certain that your iLok > contains a license for Pro Tools? I mean, if you go to iLok.com, insert your > key and synchronize it you can see the Pro Tools 9 authorization on the key? > > I've had no issues with getting a human on the phone at Avid when registering > a product. I think you shouldn't give up on calling them to get help with the > registration process. > > HTH, > > Slau > > On Mar 28, 2012, at 11:21 PM, Christopher-Mark Gilland wrote: > >> Actually, I finally got 9.0.5 installed, under Lion, but the issue now is >> when I open it I get this stupid X-Form Code with an authorize button. When >> I hit vo+command+F5 then vo+shift+space on that button, as vo+space alone >> doesn't work in here, it tells me This version of X-Form requires >> authorization to run but the authorization cannot be found in the installed >> ILok, serial number XXX, you fill in the blank as will. >> >> If you have a license card for this product, and wish to use it to authorize >> this ilok, check the use license card box. >> >> If I check that box, it tells me to insert the card. TRhe only card I know >> of is the yellow registration card that came in my box. >> >> I do have access to my ID, release code, and serial number. that's easy. >> >> I've got a activation survice code, and the number for ProTools. >> >> My only concern is I hear that Avid is very difficult to deal with. >> Sweetwater told me flat out., don't ever go through them as you'll never get >> a human as hard as you may try. >> >> If I try activating with the alternative method, it brings up something >> about copying a challenge, saving the chalange then reading the challenge. >> >> If I hit read challenge after saving it, it doesn't see the file in the open >> file browser. >> >> I'm totally perplexed. I don't think it's a dvd issue though as I did >> finally manage to get 9.0.5 installed. >> >> where in iloc.com when the device is connected to I go to make absolutely >> 100% sure that it's on my ilok. I see no reason it shouldn't be. As Steve >> says, it comes with it. >> >> Here's what is really really weird. >> >> As I said, when I log into the avid.com site with my account, if I go under >> your products download and activate, it says no downloads found. >> >> Why is that? >> >> I definitely did register and I know it was successful as I got the >> confirmation reg number and also got an e-mail saying it was successful. >> >> This just gets odder by the minute! >> >> Chris. >> >> ----- Original Message ----- From: "Steve Martin" <[email protected]> >> To: <[email protected]> >> Sent: Wednesday, March 28, 2012 10:54 PM >> Subject: Re: Installation and Activation: This? is! Driving? me, to drinking! >> >> >> Ok first off, to clear up some confusion. ProTOols 9 and ProTools9 MP do >> come with an ilok with the PT liscense already on it. It's HD that comes >> with a blank iLok and you have to put the liscense on it. As for the next >> issue. You can install PT9 on lion and then update to version 9.05 to get it >> lion compatible and it should work find then. I did this very thing with two >> macs that are running lion myself. My advise to you.Find out what the ID, >> Serial#, and Release codes are that are on the registration card taht came >> with your DVDs. Call Avid, enter in the appropriate info from the phone >> keypad when prompted and unlock your 60 days of free tech support. Then when >> you get human, have them remote into your system and do it for you. Not sure >> where the issue lies, could be a faulty dvdas was mentioned in a previous >> email, but rest assured it s possible. Or just pay for the PT 10 upgrade. I >> know i have seen upgrade pricing for PT 9 MP, PT 9, and PT 9 HD. >> On Mar 28, 2012, at 9:33 PM, Slau Halatyn <[email protected]> wrote: >> >>> Chris, >>> >>> I'm afraid I can't suggest anything other than to speak with your >>> Sweetwater rep and Avid. I've never herd of an iLok with an authorization >>> pre-installed either. I'm also not familiar with your specific flavor of >>> Pro Tools, unfortunately. From what you're saying, it appears that you >>> might have a damaged DVD as well. Hang in there and be patient. See what >>> the folks say tomorrow. >>> >>> Best, >>> >>> Slau >>> >>> >>> On Mar 28, 2012, at 9:02 PM, Christopher-Mark Gilland wrote: >>> >>>> Slao, >>>> >>>> I managed to go to my ilok account and sure enough, now I'm seeing I have >>>> one ilok tied to my account, and it does show Protools pt9's license is >>>> indeed on it. >>>> >>>> The strange bizarre thing though is the 9.05 updater keeps failing in Lion >>>> when I run it. >>>> >>>> I also am noticing that the dvd which is 9.0 is being very problimatic. >>>> It's not installing hardly at all. It keeps failing. >>>> >>>> Once I get it to install, I'm going around and around in circles as I then >>>> try before even openning PT V 9.0, to install the 9.5 updater. This wasn't >>>> download from my avid.com account. I'm honestly not totally szure where >>>> the guy at Sweetwater got it. It was on the Avid web site but I don't >>>> know where as he had control of my system with Team Meeting and just >>>> basically did it for me. >>>> >>>> The bizarre thing is, we did use the yellow registration card included in >>>> the box, with the ID, serial, and release code. >>>> >>>> That card doesn't have an activation number. I think that's cause the >>>> ILok already had the license asset on it. I guess once I actually added >>>> the Ilok to my ilok.com account, it syncronized and added the license into >>>> my ilok.com web account. It just totally is baffling me now that the >>>> license is there on the ilok dongle, why on earth is it that when I try >>>> running the 9.05 updater does it either 1, fail, or 2, if I re-run it >>>> after it fails, even after rebooting my mac, it keeps saying no valid >>>> Protools installation found. If I then look under /applications in my >>>> Finder, then go to /digidesign/ProTools, I see protools Utilities.app, but >>>> I don't see the Protools mp.app that used to be there before I ran the >>>> updater. >>>> >>>> The weird thing too is, if I go to: >>>> >>>> http://www.avid.com >>>> >>>> Then I click on My Account, log in with my credentials, then go to >>>> download and activate my products, it wants an activation code. Well, I >>>> can't do that because the MAudio version doesn't have! an activation code. >>>> You don't need one! It's already there on the dongle that you get inside >>>> the box that they bundle with it. I didn't have to go buy the thing from >>>> ilok.com. I already got this one with the asset included. Anyway, no >>>> downloads show up. If I then click home, I'm returned to the Manage >>>> account page. From here, if I click on Your Products, it tells me no >>>> downloads found. >>>> >>>> So, it's not like I can get the full 9.5 installer, not just the updater. >>>> >>>> I'm just totally beside myself in perplexion. I mean, this really makes >>>> no sense! What new nuance am I missing here! >>>> >>>> Your urgent help is greatly appreciated. >>>> >>>> If you have a minute, I'll off list e-mail you my number. >>>> >>>> Maybe we together can figure out what the heck is going on! Also, anyone >>>> else feel free to chime in as well, if you have an idea. >>>> >>>> Remember, I do not have SnowLeopard and this was not previously ever >>>> installed on SL. I do have my SL install DVD's, but God forbid, I really >>>> don't wanna go back to SL just! to get PT installed and updated. I mean, >>>> ok, I'll do it as a very last resort, but... >>>> >>>> Wy didn't I get V 10 of PT, I have no idea! Christopher Geissler told me, >>>> from Sweetwater that being this is MP version, I can't freely upgrade to >>>> V10. >>>> >>>> It's not that I find SW a bad company, but I'm starting to wonder if MP9 >>>> can't be installed directly clean on Lion correctly. If you install it on >>>> SL, then update to 9.05, then update to Lion, I'm wonderring if that's how >>>> you gotta do it. >>>> >>>> I'm sorry to be so lengthy, I'm just throwing a few theories out for us >>>> all to consider. I kind a wish that this had more thoroughly been >>>> researched, as everyone I asked at SW told me yes, out of the box, they're >>>> not gonna give you a version of PT that won't run on Lion, being that's >>>> the latest up to date OS. FYI: I'm starting to wonder if they're wrong. >>>> >>>> Again, I'm not blaming them, I just wonder if the research wasn't >>>> thoroughly done on their part. After Christopher called me back tonight, >>>> he begged for my mercy, at around 8:30, and said he had to leave as his >>>> wife was texting him yoddie yoddie yodda, then gives me this long story >>>> about how he is gonna be upgrading to a mac but knows nothing about >>>> Protools on the Mac, as he always did it on the PC. Why would he sell me >>>> something for a mac, if he doesn't know the setup process himself? That >>>> makes me extremely angry! >>>> >>>> Anyway, enough of that. Again, not complaining, I'm simply saying I'm >>>> very disappointed. >>>> >>>> I probably won't be going through them again for future products, but >>>> that's neither here nor there. >>>> >>>> Chris. >>> >> >
