Actually, I finally got 9.0.5 installed, under Lion, but the issue now is
when I open it I get this stupid X-Form Code with an authorize button. When
I hit vo+command+F5 then vo+shift+space on that button, as vo+space alone
doesn't work in here, it tells me This version of X-Form requires
authorization to run but the authorization cannot be found in the installed
ILok, serial number XXX, you fill in the blank as will.
If you have a license card for this product, and wish to use it to authorize
this ilok, check the use license card box.
If I check that box, it tells me to insert the card. TRhe only card I know
of is the yellow registration card that came in my box.
I do have access to my ID, release code, and serial number. that's easy.
I've got a activation survice code, and the number for ProTools.
My only concern is I hear that Avid is very difficult to deal with.
Sweetwater told me flat out., don't ever go through them as you'll never get
a human as hard as you may try.
If I try activating with the alternative method, it brings up something
about copying a challenge, saving the chalange then reading the challenge.
If I hit read challenge after saving it, it doesn't see the file in the open
file browser.
I'm totally perplexed. I don't think it's a dvd issue though as I did
finally manage to get 9.0.5 installed.
where in iloc.com when the device is connected to I go to make absolutely
100% sure that it's on my ilok. I see no reason it shouldn't be. As Steve
says, it comes with it.
Here's what is really really weird.
As I said, when I log into the avid.com site with my account, if I go under
your products download and activate, it says no downloads found.
Why is that?
I definitely did register and I know it was successful as I got the
confirmation reg number and also got an e-mail saying it was successful.
This just gets odder by the minute!
Chris.
----- Original Message -----
From: "Steve Martin" <[email protected]>
To: <[email protected]>
Sent: Wednesday, March 28, 2012 10:54 PM
Subject: Re: Installation and Activation: This? is! Driving? me, to
drinking!
Ok first off, to clear up some confusion. ProTOols 9 and ProTools9 MP do
come with an ilok with the PT liscense already on it. It's HD that comes
with a blank iLok and you have to put the liscense on it. As for the next
issue. You can install PT9 on lion and then update to version 9.05 to get it
lion compatible and it should work find then. I did this very thing with
two macs that are running lion myself. My advise to you.Find out what the
ID, Serial#, and Release codes are that are on the registration card taht
came with your DVDs. Call Avid, enter in the appropriate info from the phone
keypad when prompted and unlock your 60 days of free tech support. Then when
you get human, have them remote into your system and do it for you. Not sure
where the issue lies, could be a faulty dvdas was mentioned in a previous
email, but rest assured it s possible. Or just pay for the PT 10 upgrade. I
know i have seen upgrade pricing for PT 9 MP, PT 9, and PT 9 HD.
On Mar 28, 2012, at 9:33 PM, Slau Halatyn <[email protected]> wrote:
Chris,
I'm afraid I can't suggest anything other than to speak with your
Sweetwater rep and Avid. I've never herd of an iLok with an authorization
pre-installed either. I'm also not familiar with your specific flavor of
Pro Tools, unfortunately. From what you're saying, it appears that you
might have a damaged DVD as well. Hang in there and be patient. See what
the folks say tomorrow.
Best,
Slau
On Mar 28, 2012, at 9:02 PM, Christopher-Mark Gilland wrote:
Slao,
I managed to go to my ilok account and sure enough, now I'm seeing I have
one ilok tied to my account, and it does show Protools pt9's license is
indeed on it.
The strange bizarre thing though is the 9.05 updater keeps failing in
Lion when I run it.
I also am noticing that the dvd which is 9.0 is being very problimatic.
It's not installing hardly at all. It keeps failing.
Once I get it to install, I'm going around and around in circles as I
then try before even openning PT V 9.0, to install the 9.5 updater. This
wasn't download from my avid.com account. I'm honestly not totally szure
where the guy at Sweetwater got it. It was on the Avid web site but I
don't know where as he had control of my system with Team Meeting and
just basically did it for me.
The bizarre thing is, we did use the yellow registration card included
in the box, with the ID, serial, and release code.
That card doesn't have an activation number. I think that's cause the
ILok already had the license asset on it. I guess once I actually added
the Ilok to my ilok.com account, it syncronized and added the license
into my ilok.com web account. It just totally is baffling me now that
the license is there on the ilok dongle, why on earth is it that when I
try running the 9.05 updater does it either 1, fail, or 2, if I re-run it
after it fails, even after rebooting my mac, it keeps saying no valid
Protools installation found. If I then look under /applications in my
Finder, then go to /digidesign/ProTools, I see protools Utilities.app,
but I don't see the Protools mp.app that used to be there before I ran
the updater.
The weird thing too is, if I go to:
http://www.avid.com
Then I click on My Account, log in with my credentials, then go to
download and activate my products, it wants an activation code. Well, I
can't do that because the MAudio version doesn't have! an activation
code. You don't need one! It's already there on the dongle that you get
inside the box that they bundle with it. I didn't have to go buy the
thing from ilok.com. I already got this one with the asset included.
Anyway, no downloads show up. If I then click home, I'm returned to the
Manage account page. From here, if I click on Your Products, it tells me
no downloads found.
So, it's not like I can get the full 9.5 installer, not just the updater.
I'm just totally beside myself in perplexion. I mean, this really makes
no sense! What new nuance am I missing here!
Your urgent help is greatly appreciated.
If you have a minute, I'll off list e-mail you my number.
Maybe we together can figure out what the heck is going on! Also, anyone
else feel free to chime in as well, if you have an idea.
Remember, I do not have SnowLeopard and this was not previously ever
installed on SL. I do have my SL install DVD's, but God forbid, I really
don't wanna go back to SL just! to get PT installed and updated. I mean,
ok, I'll do it as a very last resort, but...
Wy didn't I get V 10 of PT, I have no idea! Christopher Geissler told
me, from Sweetwater that being this is MP version, I can't freely upgrade
to V10.
It's not that I find SW a bad company, but I'm starting to wonder if MP9
can't be installed directly clean on Lion correctly. If you install it
on SL, then update to 9.05, then update to Lion, I'm wonderring if that's
how you gotta do it.
I'm sorry to be so lengthy, I'm just throwing a few theories out for us
all to consider. I kind a wish that this had more thoroughly been
researched, as everyone I asked at SW told me yes, out of the box,
they're not gonna give you a version of PT that won't run on Lion, being
that's the latest up to date OS. FYI: I'm starting to wonder if they're
wrong.
Again, I'm not blaming them, I just wonder if the research wasn't
thoroughly done on their part. After Christopher called me back tonight,
he begged for my mercy, at around 8:30, and said he had to leave as his
wife was texting him yoddie yoddie yodda, then gives me this long story
about how he is gonna be upgrading to a mac but knows nothing about
Protools on the Mac, as he always did it on the PC. Why would he sell me
something for a mac, if he doesn't know the setup process himself? That
makes me extremely angry!
Anyway, enough of that. Again, not complaining, I'm simply saying I'm
very disappointed.
I probably won't be going through them again for future products, but
that's neither here nor there.
Chris.
