Chris, I have to say, it sounds to me like you don't have an authorization on your iLok. I know Steve said that some versions of Pro Tools come with an authorization already on an iLok and I won't argue with that although I've never heard of such a thing. That aside, are you 100% certain that your iLok contains a license for Pro Tools? I mean, if you go to iLok.com, insert your key and synchronize it you can see the Pro Tools 9 authorization on the key?
I've had no issues with getting a human on the phone at Avid when registering a product. I think you shouldn't give up on calling them to get help with the registration process. HTH, Slau On Mar 28, 2012, at 11:21 PM, Christopher-Mark Gilland wrote: > Actually, I finally got 9.0.5 installed, under Lion, but the issue now is > when I open it I get this stupid X-Form Code with an authorize button. When > I hit vo+command+F5 then vo+shift+space on that button, as vo+space alone > doesn't work in here, it tells me This version of X-Form requires > authorization to run but the authorization cannot be found in the installed > ILok, serial number XXX, you fill in the blank as will. > > If you have a license card for this product, and wish to use it to authorize > this ilok, check the use license card box. > > If I check that box, it tells me to insert the card. TRhe only card I know > of is the yellow registration card that came in my box. > > I do have access to my ID, release code, and serial number. that's easy. > > I've got a activation survice code, and the number for ProTools. > > My only concern is I hear that Avid is very difficult to deal with. > Sweetwater told me flat out., don't ever go through them as you'll never get > a human as hard as you may try. > > If I try activating with the alternative method, it brings up something about > copying a challenge, saving the chalange then reading the challenge. > > If I hit read challenge after saving it, it doesn't see the file in the open > file browser. > > I'm totally perplexed. I don't think it's a dvd issue though as I did > finally manage to get 9.0.5 installed. > > where in iloc.com when the device is connected to I go to make absolutely > 100% sure that it's on my ilok. I see no reason it shouldn't be. As Steve > says, it comes with it. > > Here's what is really really weird. > > As I said, when I log into the avid.com site with my account, if I go under > your products download and activate, it says no downloads found. > > Why is that? > > I definitely did register and I know it was successful as I got the > confirmation reg number and also got an e-mail saying it was successful. > > This just gets odder by the minute! > > Chris. > > ----- Original Message ----- From: "Steve Martin" <[email protected]> > To: <[email protected]> > Sent: Wednesday, March 28, 2012 10:54 PM > Subject: Re: Installation and Activation: This? is! Driving? me, to drinking! > > > Ok first off, to clear up some confusion. ProTOols 9 and ProTools9 MP do come > with an ilok with the PT liscense already on it. It's HD that comes with a > blank iLok and you have to put the liscense on it. As for the next issue. You > can install PT9 on lion and then update to version 9.05 to get it lion > compatible and it should work find then. I did this very thing with two macs > that are running lion myself. My advise to you.Find out what the ID, Serial#, > and Release codes are that are on the registration card taht came with your > DVDs. Call Avid, enter in the appropriate info from the phone keypad when > prompted and unlock your 60 days of free tech support. Then when you get > human, have them remote into your system and do it for you. Not sure where > the issue lies, could be a faulty dvdas was mentioned in a previous email, > but rest assured it s possible. Or just pay for the PT 10 upgrade. I know i > have seen upgrade pricing for PT 9 MP, PT 9, and PT 9 HD. > On Mar 28, 2012, at 9:33 PM, Slau Halatyn <[email protected]> wrote: > >> Chris, >> >> I'm afraid I can't suggest anything other than to speak with your Sweetwater >> rep and Avid. I've never herd of an iLok with an authorization pre-installed >> either. I'm also not familiar with your specific flavor of Pro Tools, >> unfortunately. From what you're saying, it appears that you might have a >> damaged DVD as well. Hang in there and be patient. See what the folks say >> tomorrow. >> >> Best, >> >> Slau >> >> >> On Mar 28, 2012, at 9:02 PM, Christopher-Mark Gilland wrote: >> >>> Slao, >>> >>> I managed to go to my ilok account and sure enough, now I'm seeing I have >>> one ilok tied to my account, and it does show Protools pt9's license is >>> indeed on it. >>> >>> The strange bizarre thing though is the 9.05 updater keeps failing in Lion >>> when I run it. >>> >>> I also am noticing that the dvd which is 9.0 is being very problimatic. >>> It's not installing hardly at all. It keeps failing. >>> >>> Once I get it to install, I'm going around and around in circles as I then >>> try before even openning PT V 9.0, to install the 9.5 updater. This wasn't >>> download from my avid.com account. I'm honestly not totally szure where >>> the guy at Sweetwater got it. It was on the Avid web site but I don't know >>> where as he had control of my system with Team Meeting and just basically >>> did it for me. >>> >>> The bizarre thing is, we did use the yellow registration card included in >>> the box, with the ID, serial, and release code. >>> >>> That card doesn't have an activation number. I think that's cause the ILok >>> already had the license asset on it. I guess once I actually added the >>> Ilok to my ilok.com account, it syncronized and added the license into my >>> ilok.com web account. It just totally is baffling me now that the license >>> is there on the ilok dongle, why on earth is it that when I try running >>> the 9.05 updater does it either 1, fail, or 2, if I re-run it after it >>> fails, even after rebooting my mac, it keeps saying no valid Protools >>> installation found. If I then look under /applications in my Finder, then >>> go to /digidesign/ProTools, I see protools Utilities.app, but I don't see >>> the Protools mp.app that used to be there before I ran the updater. >>> >>> The weird thing too is, if I go to: >>> >>> http://www.avid.com >>> >>> Then I click on My Account, log in with my credentials, then go to download >>> and activate my products, it wants an activation code. Well, I can't do >>> that because the MAudio version doesn't have! an activation code. You >>> don't need one! It's already there on the dongle that you get inside the >>> box that they bundle with it. I didn't have to go buy the thing from >>> ilok.com. I already got this one with the asset included. Anyway, no >>> downloads show up. If I then click home, I'm returned to the Manage account >>> page. From here, if I click on Your Products, it tells me no downloads >>> found. >>> >>> So, it's not like I can get the full 9.5 installer, not just the updater. >>> >>> I'm just totally beside myself in perplexion. I mean, this really makes no >>> sense! What new nuance am I missing here! >>> >>> Your urgent help is greatly appreciated. >>> >>> If you have a minute, I'll off list e-mail you my number. >>> >>> Maybe we together can figure out what the heck is going on! Also, anyone >>> else feel free to chime in as well, if you have an idea. >>> >>> Remember, I do not have SnowLeopard and this was not previously ever >>> installed on SL. I do have my SL install DVD's, but God forbid, I really >>> don't wanna go back to SL just! to get PT installed and updated. I mean, >>> ok, I'll do it as a very last resort, but... >>> >>> Wy didn't I get V 10 of PT, I have no idea! Christopher Geissler told me, >>> from Sweetwater that being this is MP version, I can't freely upgrade to >>> V10. >>> >>> It's not that I find SW a bad company, but I'm starting to wonder if MP9 >>> can't be installed directly clean on Lion correctly. If you install it on >>> SL, then update to 9.05, then update to Lion, I'm wonderring if that's how >>> you gotta do it. >>> >>> I'm sorry to be so lengthy, I'm just throwing a few theories out for us >>> all to consider. I kind a wish that this had more thoroughly been >>> researched, as everyone I asked at SW told me yes, out of the box, they're >>> not gonna give you a version of PT that won't run on Lion, being that's the >>> latest up to date OS. FYI: I'm starting to wonder if they're wrong. >>> >>> Again, I'm not blaming them, I just wonder if the research wasn't >>> thoroughly done on their part. After Christopher called me back tonight, >>> he begged for my mercy, at around 8:30, and said he had to leave as his >>> wife was texting him yoddie yoddie yodda, then gives me this long story >>> about how he is gonna be upgrading to a mac but knows nothing about >>> Protools on the Mac, as he always did it on the PC. Why would he sell me >>> something for a mac, if he doesn't know the setup process himself? That >>> makes me extremely angry! >>> >>> Anyway, enough of that. Again, not complaining, I'm simply saying I'm very >>> disappointed. >>> >>> I probably won't be going through them again for future products, but >>> that's neither here nor there. >>> >>> Chris. >> >
