Also, log into www.avid.com and go to your downloads section and download the full version of PT 9, not the updater. It will run about 4 gigs. Hope this helps.
Kevin On Mar 28, 2012, at 10:54 PM, Steve Martin wrote: > Ok first off, to clear up some confusion. ProTOols 9 and ProTools9 MP do come > with an ilok with the PT liscense already on it. It's HD that comes with a > blank iLok and you have to put the liscense on it. As for the next issue. You > can install PT9 on lion and then update to version 9.05 to get it lion > compatible and it should work find then. I did this very thing with two macs > that are running lion myself. My advise to you.Find out what the ID, Serial#, > and Release codes are that are on the registration card taht came with your > DVDs. Call Avid, enter in the appropriate info from the phone keypad when > prompted and unlock your 60 days of free tech support. Then when you get > human, have them remote into your system and do it for you. Not sure where > the issue lies, could be a faulty dvdas was mentioned in a previous email, > but rest assured it s possible. Or just pay for the PT 10 upgrade. I know i > have seen upgrade pricing for PT 9 MP, PT 9, and PT 9 HD. > On Mar 28, 2012, at 9:33 PM, Slau Halatyn <[email protected]> wrote: > >> Chris, >> >> I'm afraid I can't suggest anything other than to speak with your Sweetwater >> rep and Avid. I've never herd of an iLok with an authorization pre-installed >> either. I'm also not familiar with your specific flavor of Pro Tools, >> unfortunately. From what you're saying, it appears that you might have a >> damaged DVD as well. Hang in there and be patient. See what the folks say >> tomorrow. >> >> Best, >> >> Slau >> >> >> On Mar 28, 2012, at 9:02 PM, Christopher-Mark Gilland wrote: >> >>> Slao, >>> >>> I managed to go to my ilok account and sure enough, now I'm seeing I have >>> one ilok tied to my account, and it does show Protools pt9's license is >>> indeed on it. >>> >>> The strange bizarre thing though is the 9.05 updater keeps failing in Lion >>> when I run it. >>> >>> I also am noticing that the dvd which is 9.0 is being very problimatic. >>> It's not installing hardly at all. It keeps failing. >>> >>> Once I get it to install, I'm going around and around in circles as I then >>> try before even openning PT V 9.0, to install the 9.5 updater. This wasn't >>> download from my avid.com account. I'm honestly not totally szure where >>> the guy at Sweetwater got it. It was on the Avid web site but I don't know >>> where as he had control of my system with Team Meeting and just basically >>> did it for me. >>> >>> The bizarre thing is, we did use the yellow registration card included in >>> the box, with the ID, serial, and release code. >>> >>> That card doesn't have an activation number. I think that's cause the ILok >>> already had the license asset on it. I guess once I actually added the >>> Ilok to my ilok.com account, it syncronized and added the license into my >>> ilok.com web account. It just totally is baffling me now that the license >>> is there on the ilok dongle, why on earth is it that when I try running >>> the 9.05 updater does it either 1, fail, or 2, if I re-run it after it >>> fails, even after rebooting my mac, it keeps saying no valid Protools >>> installation found. If I then look under /applications in my Finder, then >>> go to /digidesign/ProTools, I see protools Utilities.app, but I don't see >>> the Protools mp.app that used to be there before I ran the updater. >>> >>> The weird thing too is, if I go to: >>> >>> http://www.avid.com >>> >>> Then I click on My Account, log in with my credentials, then go to download >>> and activate my products, it wants an activation code. Well, I can't do >>> that because the MAudio version doesn't have! an activation code. You >>> don't need one! It's already there on the dongle that you get inside the >>> box that they bundle with it. I didn't have to go buy the thing from >>> ilok.com. I already got this one with the asset included. Anyway, no >>> downloads show up. If I then click home, I'm returned to the Manage account >>> page. From here, if I click on Your Products, it tells me no downloads >>> found. >>> >>> So, it's not like I can get the full 9.5 installer, not just the updater. >>> >>> I'm just totally beside myself in perplexion. I mean, this really makes no >>> sense! What new nuance am I missing here! >>> >>> Your urgent help is greatly appreciated. >>> >>> If you have a minute, I'll off list e-mail you my number. >>> >>> Maybe we together can figure out what the heck is going on! Also, anyone >>> else feel free to chime in as well, if you have an idea. >>> >>> Remember, I do not have SnowLeopard and this was not previously ever >>> installed on SL. I do have my SL install DVD's, but God forbid, I really >>> don't wanna go back to SL just! to get PT installed and updated. I mean, >>> ok, I'll do it as a very last resort, but... >>> >>> Wy didn't I get V 10 of PT, I have no idea! Christopher Geissler told me, >>> from Sweetwater that being this is MP version, I can't freely upgrade to >>> V10. >>> >>> It's not that I find SW a bad company, but I'm starting to wonder if MP9 >>> can't be installed directly clean on Lion correctly. If you install it on >>> SL, then update to 9.05, then update to Lion, I'm wonderring if that's how >>> you gotta do it. >>> >>> I'm sorry to be so lengthy, I'm just throwing a few theories out for us >>> all to consider. I kind a wish that this had more thoroughly been >>> researched, as everyone I asked at SW told me yes, out of the box, they're >>> not gonna give you a version of PT that won't run on Lion, being that's the >>> latest up to date OS. FYI: I'm starting to wonder if they're wrong. >>> >>> Again, I'm not blaming them, I just wonder if the research wasn't >>> thoroughly done on their part. After Christopher called me back tonight, >>> he begged for my mercy, at around 8:30, and said he had to leave as his >>> wife was texting him yoddie yoddie yodda, then gives me this long story >>> about how he is gonna be upgrading to a mac but knows nothing about >>> Protools on the Mac, as he always did it on the PC. Why would he sell me >>> something for a mac, if he doesn't know the setup process himself? That >>> makes me extremely angry! >>> >>> Anyway, enough of that. Again, not complaining, I'm simply saying I'm very >>> disappointed. >>> >>> I probably won't be going through them again for future products, but >>> that's neither here nor there. >>> >>> Chris. >> >
