I have the dmg. I'll put it up on my web site.
Chris.
----- Original Message -----
From: "John André Lium-Netland" <[email protected]>
To: <[email protected]>
Sent: Friday, August 29, 2014 1:20 PM
Subject: Re: Trying to upgrade to PT 11.2 and can't
Hi Krister,
I totally understand your frustration, AVID has done a couple of changes on
their web pages, and if you log in to your account and go to the page you
describe, it looks like there is no downloads available. But, even though
I've not figured out exactly what I did, I think I interacted with the
heading named Pro Tools 11 upgrade from PT 10 and clicked on it. Next, there
was a link under the heading named Downloads or something like that, and if
you interact with this heading there is a link named Show there. If you
click this link and stop interacting with the heading, all the download
links for Pro Tools 11.2 will be listed there on the page.
Sorry for the cryptic description, but I think I did things in this order
when I managed to download the update.
Good luck!
John André, Norway
On 29 Aug 2014, at 18:34, Krister Ekstrom <[email protected]> wrote:
Hi there.
I must admit i think i never have been this angry before. I started my
Protools 11.1.2 and got a software upgrade notice that told me a new Pro
tools was available, v11.2.1. Nice i thought to myself and started the
longish nightmare that's the Avid Web site. I even went so far as to
create a so called master account but when i got into this account and
looked at my products, it claimed that i didn't have a bloody upgrade
after all, that is it said "Protools 11 upgrade from v10, 1 product(s)"
and nothing more, no indication that there was something to download, no
links nada. So i go to the support which of course is paid so no help
there and then i found this link from the knowledge base to something
called "downloads and upgrades" and after many trials and tribulations got
there and found the link to the "protools 11.2 information and downloads".
I clicked on this link only to be taken to the same announcement i had
seen earlier in my software update and of course no download links instead
there was a little note saying "Registered customers should log in to
their accounts to get an installer" well duh, there is no damned installer
to be found, not anywhere in my account space. Nada, nothing, zero, zip,
zilch, nichts, not a thing. So what do i do now? I know i have the right
to upgrade or rather update but when nothing can be seen, no installer at
least, what do i do since support costs probably just as much as the
damned protools itself.
Sorry for the long rant but as you can tell i'm mighty frustrated. Maybe i
should give up on this entirely and do something completely different with
my life.
/Krister
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