I'll be very honest. At first, I considerred not helping at all when I read
that commentt about giving on and moving on in life. I got to thinking
though and decided, how hard really is it for me to just put the dmg up on
my server and give people a direct U R L. So, I went ahead and did it, but
that said, I do agree that these comments are totally! uncalled for!
Chris.
----- Original Message -----
From: "Scott Chesworth" <[email protected]>
To: <[email protected]>
Sent: Friday, August 29, 2014 7:08 PM
Subject: Re: Trying to upgrade to PT 11.2 and can't
Chaps,
Just a quick thing. I'm obviously glad that the thread got solved and
the OP is up and running with the latest and greatest, but in the
least patronizing way possible, it's worth keeping in mind that such
reactive phrases as "Maybe i should give up on this entirely and do
something completely different with my life" or "I thought Avid was
for accessibility of it's products. What would it take for them to
really not just say they care about accessibility but do something
about it?" would more often than not be terrible for the vibe on an
actual session working with actual people. NO doubt you'll think
that's a different environment, but really, whether coming a cropper
and getting stuck when you didn't expect to effects your chances of
scoring a returning customer on a paid job tends to be more about how
you react to the situation than the situation itself occurring. Let's
try to be calm/professional about it and save the unbridled passion
for the musical bits.
Scott
On 8/29/14, Nick Gawronski <[email protected]> wrote:
Hi, This is why Avid really needs to be made aware of these
accessibility issues with their web site as for brand new users these
tasks are not the easiest things to do and I thought Avid was for
accessibility of it's products. What would it take for them to really
not just say they care about accessibility but do something about it? I
would have called their phone number which I have in my pro tools 11
upgrade email and explain these issues to them as yes for advanced users
like me this is not tricky but really this is not something a new user
is going to know how to do. Nick Gawronski
On 8/29/2014 1:26 PM, John André Lium-Netland wrote:
Hi,
Glad it worked for you! ;)
Best,
John André
On 29 Aug 2014, at 20:19, Krister Ekstrom <[email protected]>
wrote:
Hi and thank you so much. That description solved my problem, and to
people upgrading from 11.x to 11.2 please keep in mind that you have to
click with the mouse "vo+shift+spacebar) in order to reveal the heading
under which there's a link to show the downloads. It's a quite
cumbersome
and not obvious procedure as you probably noticed.:-)
Again sorry for the frustrated mail that started this whole thread.
/Krister
29 aug 2014 kl. 19:20 skrev John André Lium-Netland
<[email protected]>:
Hi Krister,
I totally understand your frustration, AVID has done a couple of
changes
on their web pages, and if you log in to your account and go to the
page
you describe, it looks like there is no downloads available. But, even
though I've not figured out exactly what I did, I think I interacted
with the heading named Pro Tools 11 upgrade from PT 10 and clicked on
it. Next, there was a link under the heading named Downloads or
something like that, and if you interact with this heading there is a
link named Show there. If you click this link and stop interacting with
the heading, all the download links for Pro Tools 11.2 will be listed
there on the page.
Sorry for the cryptic description, but I think I did things in this
order when I managed to download the update.
Good luck!
John André, Norway
On 29 Aug 2014, at 18:34, Krister Ekstrom <[email protected]>
wrote:
Hi there.
I must admit i think i never have been this angry before. I started my
Protools 11.1.2 and got a software upgrade notice that told me a new
Pro tools was available, v11.2.1. Nice i thought to myself and started
the longish nightmare that's the Avid Web site. I even went so far as
to create a so called master account but when i got into this account
and looked at my products, it claimed that i didn't have a bloody
upgrade after all, that is it said "Protools 11 upgrade from v10, 1
product(s)" and nothing more, no indication that there was something
to
download, no links nada. So i go to the support which of course is
paid
so no help there and then i found this link from the knowledge base to
something called "downloads and upgrades" and after many trials and
tribulations got there and found the link to the "protools 11.2
information and downloads". I clicked on this link only to be taken to
the same announcement i had seen earlier in my software update and of
course no download links instead there was a little note saying
"Registered customers should log in to their accounts to get an
installer" well duh, there is no damned installer to be found, not
anywhere in my account space. Nada, nothing, zero, zip, zilch, nichts,
not a thing. So what do i do now? I know i have the right to upgrade
or rather update but when nothing can be seen, no installer at least,
what do i do since support costs probably just as much as the damned
protools itself.
Sorry for the long rant but as you can tell i'm mighty frustrated.
Maybe i should give up on this entirely and do something completely
different with my life.
/Krister
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