Chaps, Just a quick thing. I'm obviously glad that the thread got solved and the OP is up and running with the latest and greatest, but in the least patronizing way possible, it's worth keeping in mind that such reactive phrases as "Maybe i should give up on this entirely and do something completely different with my life" or "I thought Avid was for accessibility of it's products. What would it take for them to really not just say they care about accessibility but do something about it?" would more often than not be terrible for the vibe on an actual session working with actual people. NO doubt you'll think that's a different environment, but really, whether coming a cropper and getting stuck when you didn't expect to effects your chances of scoring a returning customer on a paid job tends to be more about how you react to the situation than the situation itself occurring. Let's try to be calm/professional about it and save the unbridled passion for the musical bits.
Scott On 8/29/14, Nick Gawronski <[email protected]> wrote: > Hi, This is why Avid really needs to be made aware of these > accessibility issues with their web site as for brand new users these > tasks are not the easiest things to do and I thought Avid was for > accessibility of it's products. What would it take for them to really > not just say they care about accessibility but do something about it? I > would have called their phone number which I have in my pro tools 11 > upgrade email and explain these issues to them as yes for advanced users > like me this is not tricky but really this is not something a new user > is going to know how to do. Nick Gawronski > On 8/29/2014 1:26 PM, John André Lium-Netland wrote: >> Hi, >> >> Glad it worked for you! ;) >> >> Best, >> John André >> >> On 29 Aug 2014, at 20:19, Krister Ekstrom <[email protected]> >> wrote: >> >>> Hi and thank you so much. That description solved my problem, and to >>> people upgrading from 11.x to 11.2 please keep in mind that you have to >>> click with the mouse "vo+shift+spacebar) in order to reveal the heading >>> under which there's a link to show the downloads. It's a quite cumbersome >>> and not obvious procedure as you probably noticed.:-) >>> Again sorry for the frustrated mail that started this whole thread. >>> /Krister >>> >>>> 29 aug 2014 kl. 19:20 skrev John André Lium-Netland >>>> <[email protected]>: >>>> >>>> Hi Krister, >>>> >>>> I totally understand your frustration, AVID has done a couple of changes >>>> on their web pages, and if you log in to your account and go to the page >>>> you describe, it looks like there is no downloads available. But, even >>>> though I've not figured out exactly what I did, I think I interacted >>>> with the heading named Pro Tools 11 upgrade from PT 10 and clicked on >>>> it. Next, there was a link under the heading named Downloads or >>>> something like that, and if you interact with this heading there is a >>>> link named Show there. If you click this link and stop interacting with >>>> the heading, all the download links for Pro Tools 11.2 will be listed >>>> there on the page. >>>> >>>> Sorry for the cryptic description, but I think I did things in this >>>> order when I managed to download the update. >>>> >>>> Good luck! >>>> >>>> John André, Norway >>>> >>>> On 29 Aug 2014, at 18:34, Krister Ekstrom <[email protected]> >>>> wrote: >>>> >>>>> Hi there. >>>>> I must admit i think i never have been this angry before. I started my >>>>> Protools 11.1.2 and got a software upgrade notice that told me a new >>>>> Pro tools was available, v11.2.1. Nice i thought to myself and started >>>>> the longish nightmare that's the Avid Web site. I even went so far as >>>>> to create a so called master account but when i got into this account >>>>> and looked at my products, it claimed that i didn't have a bloody >>>>> upgrade after all, that is it said "Protools 11 upgrade from v10, 1 >>>>> product(s)" and nothing more, no indication that there was something to >>>>> download, no links nada. So i go to the support which of course is paid >>>>> so no help there and then i found this link from the knowledge base to >>>>> something called "downloads and upgrades" and after many trials and >>>>> tribulations got there and found the link to the "protools 11.2 >>>>> information and downloads". I clicked on this link only to be taken to >>>>> the same announcement i had seen earlier in my software update and of >>>>> course no download links instead there was a little note saying >>>>> "Registered customers should log in to their accounts to get an >>>>> installer" well duh, there is no damned installer to be found, not >>>>> anywhere in my account space. Nada, nothing, zero, zip, zilch, nichts, >>>>> not a thing. So what do i do now? I know i have the right to upgrade >>>>> or rather update but when nothing can be seen, no installer at least, >>>>> what do i do since support costs probably just as much as the damned >>>>> protools itself. >>>>> Sorry for the long rant but as you can tell i'm mighty frustrated. >>>>> Maybe i should give up on this entirely and do something completely >>>>> different with my life. >>>>> /Krister >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "Pro Tools Accessibility" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to [email protected]. >>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Pro Tools Accessibility" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> For more options, visit https://groups.google.com/d/optout. >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Pro Tools Accessibility" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> For more options, visit https://groups.google.com/d/optout. >>> > > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. 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