I'll still keep the dmg uploading. this way you all can get it more
quickly, if it be needed down the road. I can't promise how long the link
will be available, as things can! happen, and I may down the road wind up
not having the same web hosting package, although, I love the provider I'm
using enough that I don't perceive that as happening any time soon.
Chris.
----- Original Message -----
From: "Krister Ekstrom" <[email protected]>
To: <[email protected]>
Sent: Friday, August 29, 2014 2:19 PM
Subject: Re: Trying to upgrade to PT 11.2 and can't
Hi and thank you so much. That description solved my problem, and to people
upgrading from 11.x to 11.2 please keep in mind that you have to click with
the mouse "vo+shift+spacebar) in order to reveal the heading under which
there's a link to show the downloads. It's a quite cumbersome and not
obvious procedure as you probably noticed.:-)
Again sorry for the frustrated mail that started this whole thread.
/Krister
29 aug 2014 kl. 19:20 skrev John André Lium-Netland
<[email protected]>:
Hi Krister,
I totally understand your frustration, AVID has done a couple of changes
on their web pages, and if you log in to your account and go to the page
you describe, it looks like there is no downloads available. But, even
though I've not figured out exactly what I did, I think I interacted with
the heading named Pro Tools 11 upgrade from PT 10 and clicked on it. Next,
there was a link under the heading named Downloads or something like that,
and if you interact with this heading there is a link named Show there. If
you click this link and stop interacting with the heading, all the
download links for Pro Tools 11.2 will be listed there on the page.
Sorry for the cryptic description, but I think I did things in this order
when I managed to download the update.
Good luck!
John André, Norway
On 29 Aug 2014, at 18:34, Krister Ekstrom <[email protected]>
wrote:
Hi there.
I must admit i think i never have been this angry before. I started my
Protools 11.1.2 and got a software upgrade notice that told me a new Pro
tools was available, v11.2.1. Nice i thought to myself and started the
longish nightmare that's the Avid Web site. I even went so far as to
create a so called master account but when i got into this account and
looked at my products, it claimed that i didn't have a bloody upgrade
after all, that is it said "Protools 11 upgrade from v10, 1 product(s)"
and nothing more, no indication that there was something to download, no
links nada. So i go to the support which of course is paid so no help
there and then i found this link from the knowledge base to something
called "downloads and upgrades" and after many trials and tribulations
got there and found the link to the "protools 11.2 information and
downloads". I clicked on this link only to be taken to the same
announcement i had seen earlier in my software update and of course no
download links instead there was a little note saying "Registered
customers should log in to their accounts to get an installer" well duh,
there is no damned installer to be found, not anywhere in my account
space. Nada, nothing, zero, zip, zilch, nichts, not a thing. So what do i
do now? I know i have the right to upgrade or rather update but when
nothing can be seen, no installer at least, what do i do since support
costs probably just as much as the damned protools itself.
Sorry for the long rant but as you can tell i'm mighty frustrated. Maybe
i should give up on this entirely and do something completely different
with my life.
/Krister
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