Hi, Penny!
Please be sure that you are pressing the correct buttons. If you are calling some of them by the wrong name, you won't be using the right button with the instructions you have gotten.
One way to end a track and start a new one is by pressing the Heading button. It is the second one down from the top on the leftmost column of buttons on the PlexTalk. I think this is what you are calling the Track button, but it says "heading" when you press it. If you do this while recording is going on, that is, without pausing or stopping, it starts a new track without doing anything else, and your recording can continue uninterrupted.
The Pause button, as it has been referred to many times, is the round Record button in the bottom left corner of the button panel. Once recording has started, it acts to pause and unpause recording. It is not meant to make a new track. It only pauses recording so that you can do something that you don't want recorded. If you hit the Stop button, which is the square one in the bottom row between the left and right arrow buttons and is also the Play button, the recording will be stopped and the track you were recording will end. When you start recording again, a new track will be made.
If you want to force a new track without stopping the recording, press the Heading key once. If you want to force a new track and stop recording, press the Stop key. If you want to pause the recording without making a new track, press the Pause button.
If you are doing this correctly and are still getting multiple tracks, perhaps it's time to have your PlexTalk looked at by the company. The Pause/Record button should not make a new track. The Heading button should give you a new track only once. If you're using the Heading button and getting multiple tracks, perhaps the button is what they call bouncing. That is to say that it acts as if it's being pressed twice or more times. It should most definitely not do this.
If necessary, talk to your servicing company. Have them review all your settings to see if there's anything you have set that could cause the problems you are getting. It should not be all that complicated. Maybe they would talk you through the process of doing a recording and help you, not only understand what to do, but find out what is going wrong.
Good luck! Marilyn
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