Hi Susan and Martin Scott, For the marketing, when you call in the IVR states you need to tell them if you don’t want marketing information… Just tell them when you call and they should remove you. Personally I find it irritating that you need to tell them as it can be easily missed – however this is how they make money through marketing more services.
Tyres won’t make any difference to a value overall*, much like the petrol in the tank won’t make any difference either. If you share the details of the valuation and why you aren’t happy maybe we can add some more constructive comments, however in general this is a negotiation for the two of you, same as any other legal contract. If you don’t like their offer, cancel and go elsewhere. You need to be clear on the terms of your agreement when you signed up – was the contract to take an agreed valuation ‘subject to a mutually agreed value’ or was it more that they would dictate this later on? The former gives you cancellation rights without penalty, the latter potentially not. If they have made promises that they haven’t kept, give them a call and ask to speak to someone to make a complaint, tell them that if they are unable or unwilling to support you, you will go to the ombudsman. I would also be tempted to record the call (tell them you will be doing so). They will generally take threats of ombudsman very seriously as there are some super strict rules in the turnaround times and how they must treat you (at least in my bit of the industry that involves the ombudsman). *They may do say on an off-roader where you had changed from standard 20+” to 30” boggers or similar. Personally I’ve never had any issue with AF, even claimed through them, got the full value of my ‘rover, and every single mod and extra bolted on to it – kept salvage and made a profit too. Matthew From: [email protected] [mailto:[email protected]] On Behalf Of Susan and Martin Scott Sent: 04 July 2016 22:45 To: Andy Heaton; [email protected] Subject: [Quantum Owners] Adrian Flux - 11 Months Insurance? Andy, I've copied this note to the group because a) It may be beneficial to others b) my notes never seem to get to you by your personal email. My insurance came up for renewal on 10th June, and despite trying alternatives I was left in a quandry.... Let me explain I could get the insurance for slightly cheaper elsewhere (ie another broker) , but it was through the same insurance syndicate KGM, which I am led to believe has strong connections with Flux (ie the Lloyd syndicate are AF directors). Anyway whatever the syndicate make-up, it would mean to get the agreed value I would have to send off all the invoices and info (as Andy is aware this is a lot of paperwork) in order for the existing company to consider the agreed value. Long story (which I won't go into) but as Andy is aware I'm not happy with the valuation anyway, and he knows why. Having renewed (1 week early on Friday 3rd June, as AF said they would take payment automatically on 6th anyway!) I took the necessary photos, filled out the forms and sent off the paperwork on 14th June . To avoid any potential problems, rather than asking for an increase in value (due to old Ford prices rocketing, and having fitted £260 worth of new tyres), I kept the value the same (bear in mind I've done less than 20k miles in 7 years). All I've had from them (despite requesting) is 2 notes saying my car is on market value insurance and the paperwork is with the Agreed Value dept. So do I get a full years insurance???? Oh, and of course I get their weekly marketing rubbish emails every Friday. Andy, you said at the AGM that you would support members with insurance matters - Can you help at all? I'm beginning to think their next move is to reduce the agreed value, and if I don't agree I can cancel and lose the whole policy (as it's over 14 days cooling off period). I can't also get another insurance (in addition) because it would end up with the same syndicate and it's illegal to insure a car twice I understand, so basically they are running a cartel. Lets face it the Agreed Value doesn't stand up to scrutiny, because they probably know very little about kit cars, seem to care even less, and it's only an additional insurance which we pay an extra £15 fo each year and they probably re-insure the risk - just like a "protected no claims" which is just an additional premium to offset the risk. I imagine (and hope it never happens) that in the event of a total loss they would find any little loophole to wriggle out. -- -- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To post to this group, send email to [email protected]<mailto:[email protected]> To unsubscribe from this group, send email to [email protected]<mailto:[email protected]> For more options, visit this group at http://groups.google.com/group/quantumowners?hl=en IMPORTANT NOTE: All information presented herewith is provided on an "As Is" basis, without warranty or the implication thereof. Neither the Quantum Owners Club nor the individuals associated with the Quantum Owners Club or in the preparation of the above information shall have any liability to any person or entity with respect to liability, loss, or damage caused or alleged to be caused directly or indirectly by the instructions contained within this or related message(s). --- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]<mailto:[email protected]>. For more options, visit https://groups.google.com/d/optout. -- -- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/quantumowners?hl=en IMPORTANT NOTE: All information presented herewith is provided on an "As Is" basis, without warranty or the implication thereof. Neither the Quantum Owners Club nor the individuals associated with the Quantum Owners Club or in the preparation of the above information shall have any liability to any person or entity with respect to liability, loss, or damage caused or alleged to be caused directly or indirectly by the instructions contained within this or related message(s). --- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
