This was received today...
Our Agreed Valuation team deal with the paperwork in the date order that
it was received and as they are a small team work several days behind. We
cannot comment how long this will take them but they will be in touch shortly.
You vehicle is covered on a market value basis until the Agreed Valuation is
completed.
Andy - care to comment?
----- Original Message -----
From: Matthew Wastell
To: [email protected]
Sent: Wednesday, July 06, 2016 9:21 PM
Subject: [-SPAM-] RE: [-SPAM-] Re: [Quantum Owners] Adrian Flux - 11 Months
Insurance?
I know it’s not for everyone, but I highly recommend getting on the phone to
them if you can.. Far too much is missed in emails / not understood by these
customer service people, and it takes longer.
Other ‘tricks’ I’ll use, if they say they need to refer to a supervisor, tell
them you’ll hang on, or perhaps you could speak to the supervisor. If they
cannot/wont, then ask at what time they will call you back. Call them back if
that deadline passes. Repeat everything they commit to “to ensure I heard you
right”.. The tone should be like “I’m sorry, can I just confirm this, I’m
terrible at remembering stuff”.. Get a name of a person, and always ask to
speak to them (saves having to go through the whole story over and over, and
they’ll get bored of talking to you so want to simply resolve the issue) it
seems to work for me at least anyway… Unfortunately I’ve had rather a lot of
accidents (about 6 or 7), which comes with the territory doing 25k miles a year
on a motorbike for many years… I got full payouts for accidents down to about
3-4 weeks before I decided to give up two wheels! I know this is loads of
hassle, and it zaps your good spirits, but sometimes it is needed to get the
deal you want.. After all (sorry to say this), but you aren’t important..
Getting rid of you and gassing about whatever the latest soap is much more
interesting to some of these customer service people.
It’s a real shame you don’t have a valuation in writing, as this would be a
lot easier I feel. I’ve got to sympathise to some extent with the broker, I
suspect this one stuck out a bit and they’ve had a quick look at ‘similar’
vehicles
What do other owners think - £4k valuation for a saloon, deal or no deal?
Matthew
From: [email protected] [mailto:[email protected]]
On Behalf Of Susan and Martin Scott
Sent: 05 July 2016 23:16
To: [email protected]
Subject: Re: [-SPAM-] Re: [Quantum Owners] Adrian Flux - 11 Months Insurance?
Hi Matthew,
Thanks for the advice. I've sent them yet another email atating when I paid
and asking when they are likely to resolve it - shall see what happens.
Martin
----- Original Message -----
From: Matthew Wastell
To: [email protected]
Sent: Tuesday, July 05, 2016 11:03 PM
Subject: [-SPAM-] Re: [Quantum Owners] Adrian Flux - 11 Months Insurance?
Ask them why it's taking so long.... Get them to commit to a date and spell
out what you expect. Record the conversation, a smart phone has a built in
recorder and most house phones have speakerphone mode if you have them.
Unless you know otherwise I doubt the underwriter gets involved day to day
with the details, the brokers do most of the work, and hence they charge money
for their service. The people you deal with on the phone or by email are the
lowest paid of staff, often with little knowledge when new to the job. People
generally don't last long in such roles as they move on or up. Ask to speak to
a supervisor or senior team member with specific experience and calmly explain
your predicament. Personally I find being slightly over friendly and cheerful
whilst blaming myself in a jovial fashion tends to swing things in my favour
but I'm always reasonable with my demands.
At the end of the day, there will be someone out there who will insure it
for whatever value, but you will have to pay more most likely. You have to
weigh up any offer they make whilst accepting some risk yourself to get a good
premium. However try and speak to them and fingers crossed they will be able
to quickly sort out a better deal.
All the best of luck,
On 5 Jul 2016, at 22:37, Susan and Martin Scott
<[email protected]> wrote:
I didn't get Classiccar to value it as what would be the point? It's
unlikely they would even know what a Quantum is. Andy said he has one of his
cars on £14k agreed value. Unfortunaely for whatever reason (maybe ISP's don't
tally?) I never seem to get a reply from Andy. I also thought 12k was high. All
other Quanta are a lot older than mine, but yes, I thought more like 6k was the
mark, or even the 8k of parts. I'd just like to know where I stand, as it's all
up in the air - If they say they offer an agreed value policy and I've paid for
it and sent everything they asked for, why are they stalling? They'll be
complaining the computer has slowed it up next. Of the half dozen brokers I
tried, they either didn't offer AV (generally because it isn't a replica) or
they went through KGM. I'm just irritated because it shouldn't be so much
bother. The other thing that irritates me is they (AF) at Stoneleigh 3 years
ago told me I live in one of the lowest risk areas, and my policy cost should
be lower, but they have a minimum price - the next year the policy cost goes
up, and the mileage goes down! I can do nothing but question their ethics.
Martin
----- Original Message -----
From: Matthew Wastell
To: [email protected]
Sent: Tuesday, July 05, 2016 10:08 PM
Subject: RE: [Quantum Owners] Adrian Flux - 11 Months Insurance?
Hi Martin,
What did classiccar.com value it at out of interest? If they agreed
with the £12k and it has been insured on that basis for a long time, perhaps
ask AF to be explicit why there is suddenly a massive drop, when the value of
Quantums has stayed relatively stable, and the donor cars have increased?
I got to admit, I find £12k for a saloon hard to imagine.. I realise
the cost of XR2s are going up, however you can get an XR2 for about £2k for the
whole lot (ok slightly stripped out track version, but has all the mechanicals
and most interior bits), and saloon for under £1k.. If you double that you are
still at only £6k to restore one to reasonable standard. In general unless
this is a very special Ferrari, I don’t think you’ll get much extra for Quantum
sentimental value. However, what do I know? I’m not in a position to value a
vehicle – if you have it in writing from a couple of sources then let’s go with
them J
I wouldn’t even bother to add up the receipts I had for my 2+2,
probably somewhere in the region of £25k+, I was happy with a £5 k valuation..
And there were some very very special parts on that including a one off hybrid
engine. I would always ensure I had salvage rights, generally you get to buy
back what is left for 20% or similar. So on your policy you’d get £3200, that
could buy another shell and you swap all the bits over, plus a respray or
similar and still have some pennies over for new bits. OK none of this
accounts for your time and effort, but that is such a hard one to call and
almost impossible to value. My Land Rover, all parts were covered at the
retail cost, but nothing for labour. So I got something like £2k for the Land
Rover, £800 for the bumper, £900 for the winch, £500 for the tree sliders, and
similar for the other bits n bobs totalling more than the actual vehicle itself
was worth or cost.
Maybe flip this around – what if you had a total loss, would you expect
to do? Would you ‘need’ 12k to buy something else, are any parts worth
anything to you? Would you build another or call it a day?
I don’t believe it is illegal to insure a car twice (may be wrong), I
believe this is simply contract law, in that one of the stated terms is that if
the liability is insured elsewhere then they will not be wholly liable for the
loss. Either way, you have the chance to cancel it and find something
elsewhere. If you have your classiccar valuation in writing, it’s probably
worth a bit of ringing around to see if anyone will insure it on that basis
elsewhere – I know it’s hassle, however may be worth 30 mins time here. I’ve
checked a couple of brokers for you, and it seems they want to use their own
valuation service (perhaps for obvious reasons), of course that doesn’t mean
all will, and I guess it’s going to be a pain getting a second valuation.
Other ideas – could be worth contacting some of the kit car mags to see
if they have any suggested insurers or valuers.
Matthew
From: [email protected]
[mailto:[email protected]] On Behalf Of Susan and Martin Scott
Sent: 05 July 2016 21:33
To: [email protected]
Subject: Re: [Quantum Owners] Adrian Flux - 11 Months Insurance?
My car was the first 'valued' by the club, however I never had anything
in writing. The valuation (verbally from Andy) was 12k. It was the last Quantum
Saloon out of the moulds before they were cut up (hence it's nickname of 'Last
Chance Saloon'). Most of the parts were new, all invoiced and amounting to 8k+,
and the car was registered in 2009. I provided all the same info to AF that I
provided to the club, but AF gave a 4k valuation, on the basis that 'you
haven't restored the vehicle' I explained to them that it was built to as new
condition and register in 2009 (this was IIRC 2012), and the car had done less
than 5kmiles. They just didn't appreciate I had restored it when I built it,
and said if I wanted a valuation to go to Classiccar.com. Reluctantly (as I had
already got the policy) I agreed. Each year since I've paid the extra £15, and
sent the hotos and it's come back. This year they seem to be stalling. As I
said in my original note, I'm a bit stuck anyway, as it seems the Insurance co
(KGM) is where the other brokers go through anyway. I think I'll eventually get
so fed up with this rigmoral that I'll just sell off all the parts to someone
wanting to build a top-spec Fiesta, and bin the bodyshell.
Martin
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IMPORTANT NOTE: All information presented herewith is provided on an "As
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