May 14th Update This is my reply from Logitech with regard to my Request for a schedule to repair the problem.
Logitech: "This is not information I am at liberty to expose, nor do I know. We do not give estimated time of resolution for any bugs, as they require exactly as long as it takes to solve the issue." ------------------------------------------------------- My response Follows: Dear Customer Support, I have just received a Logitech Customer Care Survey Ref# 100508-000743 with regard to your answer to my question stating that my experience with Logitech Support MATTERS GREATLY to them. I have not answered the response at this time because I did not find your answer satisfactory and I would much rather say something POSITIVE about my experience and hope that you can further investigate the schedule for me. I recently requested a schedule for issuing new software and repairing the current problem that many of your loyal customers have been infected with. Let me remind you that Logitech has a legal responsibility to repair this problem, much like Toyota has with their sticking gasoline pedal in their cars her in America. Now, if you don't know the answer, then you are surely NOT able to expose anything! What I am asking you to do is to check with your superiors and give me some sort of an idea about how much time this damage to my Squeezebox Radio will take to repair. The damaging Logitech Software v. 7,5.0 was distributed on April 6 and disabled a lot of my enjoyment with my Squeezebox radio. For 5 weeks, I have not complained about my problems while expecting repairs to the April 6st damage would be coming any day from Logitech. Please check with your superiors and let me me know when I MIGHT be able to expect a repair and I will follow up with a positive Customer Care Survey. Respectfully, JohnnieBush ---------------------------------------------------- I don't think that Logitech Customers can hold their breath any Longer! JohnnieBush - Drone Pilot I'm re-targeting the Predator Drone over Mr. - "not information I am at liberty to expose"! Boy is this Logitech Support in for a surprise! +-------------------------------------------------------------------+ |Filename: Watching Logitech.jpg | |Download: http://forums.slimdevices.com/attachment.php?attachmentid=9917| +-------------------------------------------------------------------+ -- JohnnieBush ------------------------------------------------------------------------ JohnnieBush's Profile: http://forums.slimdevices.com/member.php?userid=37968 View this thread: http://forums.slimdevices.com/showthread.php?t=73290 _______________________________________________ Radio mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/radio
