May 15th, 2010 This is my 39th Day since the loss of Radio Station Art and the infamous Logitech Version 7.5.0 Software Update that sabotaged my SBR.
Logitech Customer Support has now re-verified that they will not or (cannot) tell me when this issue will be resolved. It took only ONE DAY to destroy the functionability of my radio, but it might take forever to repair the damage. I think that a lot is lost when a company like Logitech chooses to outsource our hope for support to a call center with a script 10,000 miles away. We can NOT blame the poor people in Banalore, India for the problem, - This is a Logitech Corporate decision and they have created the problem. As ClientServe Logictech (India) says, - Nothing but commitment This is nothing but Smoke and Mirrors and a voice at the end of a VERY VERY long telephone line. Ive included some of ClientServe Logitechs double speak propaganda. What a bunch of jibber! (Jibber is an American word that the call center would not understand) Heres the Corporate Jibber Do you think that this smoke and mirrors BS has the ability to solve our problems? They are merely a buffer between Logitech and the poor end user! ---------------------------------------------------- ClientServe Logitech Nothing But Commitment...!! DESCRIPTION ClientServe Logitech only deals with Genuine verified Outsourcing projects. We have world class projects with good viability.We have Outbound Porjects & Non Voice Projects as well. ClientServe Logitech doesn't just answer phones - we deliver customized, multimedia contact center staffing and operations to address business and customer relationship challenges. Our seasoned contact center experts rally to design and enhance operations and processes that fit your budget, goals, metrics, channels (e.g., voice or non-voice transactions), size (30 to 100+ agents) and risk tolerance levels. Then, our empowered agents adapt to meet the needs of your customers at each phase of the customer lifecycle. Our solutions to your outsourcing challenges include: Increasing brand awareness and customer satisfaction Increasing productivity, quality and performance to metrics Increasing loyalty, retaining customers and preventing churn Reducing operational costs and total cost of ownership Upgrading technology and infrastructure Increasing revenues Improving business continuity Clients do not choose ClientServe Logitech for off-the-shelf, prepackaged, quick-fix contact center services. They choose ClientServe Logitech because we understand their industries, immerse ourselves in their businesses, and adapt to their unique challenges ... day after day. Smart companies make sales not only at the beginning of the customer relationship, but throughout the customer life cycle. ---------------------------------------------------------------------- The problem becomes clearer and clearer! Im repositioning my Predator Drone to the Banalore area of India just in case its "needed"! Best Wishes to ALL, JohnnieBush 39 Days of Smoke and Mirrors and NO HELP and NO SCHEDULE. This is called Tech Support? +-------------------------------------------------------------------+ |Filename: Watching Logitech.jpg | |Download: http://forums.slimdevices.com/attachment.php?attachmentid=9922| +-------------------------------------------------------------------+ -- JohnnieBush ------------------------------------------------------------------------ JohnnieBush's Profile: http://forums.slimdevices.com/member.php?userid=37968 View this thread: http://forums.slimdevices.com/showthread.php?t=73290
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