May 20, 2010 I wanted to update any of the forum readers on how this problem is working out! Firstly, NOTHING has changed. I have enclosed my latest correspondence with Logitech Support. Logitech is now blaming RadioTime for the problem and has yet to resolve our of our problems.
Respectfully, JohnnieBush - Maybe something magic will happen! ------------------------------------------ Dear Supervisor Trevor F., You should become pro-active and actually accomplish something or motivate the people who can! I read your response and it's like "magic smoke"! It simply blows away and nothing has changed! Do you ever read your responses and see how foolish they sound and how little they accomplish? For instance, - "We will assume your issue has been resolved if we do not hear from you within 240 hours." This is insane! The issue will be resolved when I write to you and Thank You for returning my lost Radio Station Art and for the help that you provided and my buffering problem is repaired, and I'm NOT being disconnected from the on-line streams! And, I hope to write to you VERY SOON with that good news and my personal gratitude. Until I write to you with that message, please keep this issue as an OPEN ISSUE that is NOT resolved. Respectfully Yours, Johnnie Bush --------------------------------------------------- On 5/20/2010 10:50 AM, Logitech Customer Support wrote: > > Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. > > We will assume your issue has been resolved if we do not hear from you within 240 hours. > > Thank you for allowing us to be of service to you. > > To update your question from our support site, click here. > > Brief Summary > Schedule Request > > Discussion Thread > Response (Trevor) 05/20/2010 07:50 AM > Hi > > As stated before, this is a bug in the RadioTime app, who is our Internet Radio provider. Sadly we are not in control of the content the App provides, and deal with such issues through our partnership managers both here at Logitech and at RadioTime. So far we have not come to a fitting resolution for this issue, as RadioTime is in contact with the station providers, trying to get things working. Were it in my control to resolve this issue, I would have done so. > > Regards, > Trevor F. > Escalation Supervisor > Logitech Squeezebox > Phone: +1-877-887-8889 (toll-free) > Phone: +1-646-454-3237 (international) > Customer 05/17/2010 06:42 AM > Dear Logitech Supervisor, > > I am in receipt of your last response and acknowledge that we have > reached an impasse with regard to the Logitech support process and will > express this in filling our my Customer Care Survey. It is normal for > a Logitech customer to reasonably expect a repair schedule after living > 6 weeks with a "known" problem. The problem will NOT be solved by my > reporting a multi-eared BUG that you already acknowledge knowing about > to another computer matrix! Humans with brains are required to answer a > proper question and to resolve the problem! > > In one single day, the functionability of my SBR was destroyed and in > nearly 6 weeks has not been repaired. My request for a schedule is a > "reasonable request" at this point in time, - your response in NOT. > Your support does not reflect the quality and consideration that I would > expect of an American Company like Logitech and is simply wasting my > time with nonsense. > > > JohnnieBush +-------------------------------------------------------------------+ |Filename: Watching Logitech.jpg | |Download: http://forums.slimdevices.com/attachment.php?attachmentid=9976| +-------------------------------------------------------------------+ -- JohnnieBush ------------------------------------------------------------------------ JohnnieBush's Profile: http://forums.slimdevices.com/member.php?userid=37968 View this thread: http://forums.slimdevices.com/showthread.php?t=73290 _______________________________________________ Radio mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/radio
