0xdeadbeef;555632 Wrote: > Indeed, in fact it's exactly the other way round: every time someone > utters his/her frustration about the blatant software bugs, the very > same few people jump in and post the same old sermon that everything is > fine with a local server and/or this is not the correct place to > complain, since they obviously think this is only a forum for the > satisfied fraction of the customers. > You really aren't listening, are you ?
We do want people to tell us their problems, we want to see if we can help them since Logitech support doesn't seem to be able to do it. However, there are things we can't do, for example, we can't fix Logitech central servers (MySB) and we can't fix Logitech's software (SBS + firmware), only Logitech can do that. And we want Logitech to hear about the problems, it's just that there is barely anyone from Logitech reading this forum anymore, because this is a COMMUNITY forum and NOT the official support channel. The Logitech support phone or the official Logitech forum linked earlier in the thread, is where you should complain about something that doesn't work unless you find a community solution here. We want you to be happy and the only way that's going to happen is if Logitech satisfy your needs and to be able to do that they need to hear your complains. To make sure they hear you, Logitech support phone and the official Logitech forum linked earlier in the thread is the way to go. Many of us love the Squeezebox products but I think most of the senior members here are pretty frustrated about how some things has been handled by Logitech during the last year or so. However, complaining about that here where the decision makers doesn't listen really doesn't make the situation any better, it will just make the few happy people still here even more frustrated. 0xdeadbeef;555632 Wrote: > > Now keep on applauding each other if this is good for your self esteem, > but maybe -you- should find a separate place for this as it's not > helpful at all and more offtopic than any justified complaint could > ever be. > So we should move somewhere else and Logitech support should move here, is that your idea ? How will everyone moving to another place make the situation any better ? Isn't there are risk that it will cause even more confusion compared to what we have already today ? Everything could be easily solved if the people that have problems which the community can't help them with just contacted Logitech support and made sure they knew about the problems and made them listen to the complaints over and over again until the problems were solved. That would have a lot bigger chance to result in some management attention that could solve the problems. I can't believe I just wasted another 30 minutes of my life writing this post, I really need to stop doing this. -- erland Erland Isaksson 'My homepage' (http://erland.isaksson.info) (Install my plugins through Extension Downloader) (Developer of 'TrackStat, SQLPlayList, DynamicPlayList, Custom Browse, Custom Scan, Custom Skip, Multi Library, Title Switcher and Database Query plugins' (http://wiki.erland.isaksson.info/index.php/Category:SlimServer)) ------------------------------------------------------------------------ erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=79670 _______________________________________________ Radio mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/radio
