0xdeadbeef;576795 Wrote: > Sorry, but the "official" forum is a joke. As it the support or the > handling of bug reports in the bugtracker. > So why don't you tell them this officially somewhere where they listen ?
The official forum might be a joke, at least the forum software, but it's still where your complaints will be heard by the right people. Even better is to call the official support phone and directly tell someone at Logitech about your problems. 0xdeadbeef;576795 Wrote: > > Let's face it: the folks at Logitech either don't care that the Radio's > software is crap or they are not willing or able to fix it. It's simply > impossible that they don't know about all the issues. > I'm 100% sure they know about some of the issues but I'm not sure they know how many people that find the issues so disturbing as you do. If people are silent and don't complain to the official channels we will never see any change. If you call support and tell them, someone in Logitech support staff is going to get tired to hearing the same thing on daily basis which will result in that the problems will get higher priority. The issue is not about having the knowledge the fix the problem, the issue is that they don't prioritize them. The reason they don't prioritize them is probably that they don't think a lot of users have problem with it. My guess is that if 20 people have a problem, 1 posts here in the community forum and 2 maybe 3 replies to the post and confirm that they have the same problem, non of these or maximum one posts in the official forum. The other 16 just sits there and accept the problem. If you are lucky someone from Logitech visits this community forum and sees the thread and registers a bug for it. However, it would get a lot better effect if all those 20 people directly talked to the Logitech support staff, this would mean that the support staff had to reply to them and had to be ashamed that they weren't able to help the user. This would raise the priority of the problem a lot compared to a complain thread in a community forum. It's a lot different to hear about a problem directly from a user have than reading about it in the forum. It's a lot different to hear the same thing from 20 people compared to hearing it from 2 people. It's a lot different to have to read about users with a specific problem every day (in a official forum you monitor) instead of hearing it indirectly through your working friends who reads some community forum now and then. Someone saying "I have a problem" is a lot more direct than hearing your colleague saying "There seems to be some users which are having problem with..." If you look at the Logitech web site, you will see that there are barely no links to http://forums.slimdevices.com, all links points to the official support forum at http://forums.logitech.com. So when new users go to Logitech and find a new exiting Squeezebox product, they are going to be directed to the official forum (http://forums.logitech.com) and that's also why it's more important for Logitech to fix problems that are posted there. If you look at most the complain threads in this community forum, you will see that it's very unusual that someone from Logitech replies to the thread. The reason is that there is none within Logitech which have the responsibility to handle customer problems that reads the threads. 0xdeadbeef;576803 Wrote: > > Besides: if this is just a user forum that Logitech doesn't care about, > why does the "Logitech Squeezebox Software Program Manager" place all > these euphemistic sticky postings? > The role of "Logitech Squeezebox Software Program Manager" is probably to plan which new products or new features that should be added in the future, it's the support staff that's responsible for handling and making sure bug fixing gets priority in the current product. So it doesn't matter if a few developers and the "Logitech Squeezebox Software Program Manager" is here from time to time, because even though they post sticky threads and participate in the "beta" section of the forum they are too busy with their daily work to read all the other threads and understand what the problem really is. It's the responsibility of the support staff to pickup problems in the existing products. So they need to hear about the problems directly from the customers and not via some indirect channel through a community forum or a colleague. 0xdeadbeef;576803 Wrote: > This reply was so completely pointless that it hurts. What is working > for you? Getting Logitech to fix the bugs (which would be the only > sensible reply to my posting)? If so: why weren't they fixed then since > last October? Why do some people feel the urge to reply to postings when > they have nothing sensible to utter? > I know this wasn't directed to me, but I'll answer anyway. My intention is NOT to ignore the problem, my intention is just to tell people the best way to let Logitech know about it and the best way to raise its priority. As I've tried to say numerious times, the best way is to contact Logitech support. When you contact Logitech support, they might not be able to help you directly but if 20 other people does the same thing and reports the same problem they are going to get tired to hear about it and do something to fix it. I'm pretty sure one reason this hasn't got enough priority yet is because people just complains here, they don't call the official Logitech support. Support people usually likes to help people, so if they get a lot of calls where they can't help the user they get frustrated and do what they can to make sure someone fix the problem so they don't have to hear it again next day. -- erland Erland Isaksson ('My homepage' (http://erland.isaksson.info)) (Developer of 'many plugins/applets' (http://wiki.slimdevices.com/index.php/User:Erland). If my answer helped you and you like to encourage future presence on this forum and/or third party plugin/applet development, 'donations are always appreciated' (http://erland.isaksson.info/donate)) ------------------------------------------------------------------------ erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=81889 _______________________________________________ Radio mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/radio
