Cathy: 1) I agree with the laptop replacement recommendation.
2) Data retrieval. This is not guru-level work. Geek Squad, Fryes, etc. should have people good enough. 3) Laptop hard drive. Laptop hard drives are designed for easy removal. An adapter found in any competent service shop connects it to the service computer as a secondary drive. Unless the data is encrypted at the OS level, it can be easily accessed and either transferred to a thumb drive, burned to CD or ported over to a new machine. 4) Be sure that the service person knows the name of the email program which created the data. Importing that data into the new program is the last hurdle. Also have passwords and provider info at hand if you can. Cheers bruce/safesectors 909.238.9012 cell > -------- Original Message -------- > Subject: [RBASE-L] - Any Suggestions? > From: "cfgrimes" <[email protected]> > Date: Sun, August 09, 2009 2:23 am > To: [email protected] (RBASE-L Mailing List) > > > I hope it is ok that I ask a non-RBase question. If not allowed, please > disregard. > > My 87 year old Mother's Compaq laptop (Presario R3000) just died. > Sometimes will start up into Windows, but then immediately shuts itself down > before I can do anything (AC power connected). Tried starting with battery > alone - nothing. Tried starting in Safe Mode, went through some steps then > shut down. > > Checking on the net, I've found this to be a frequent problem with Compaq > laptops going back to 2005 and continuing - hundreds of postings with this > problem, which is really annoying that they could continue to sell defective > machines. Most of the ones who said they fixed it said it was a heat sink > problem, which seemed to fix it when they replaced - but others said > motherboard problem. > > I'm hardware illiterate, so have to depend upon a repair person/company > I am hoping someone out there can recommend a company that is honest, > competent, and hopefully not too expensive. I am in Huntington Beach, > California, and we have Computer Geeks, Geek Squad and Frye's locally. Have > read good and bad reviews of each. If anyone can recommend one of these (or > anyone else in the area), I would really appreciate it. > > Thank you. > > Cathy Grimes --- RBASE-L =======================3D=======================3 D= TO POST A MESSAGE TO ALL MEMBERS: Send a plain text email to [email protected] (Don't use any of these words as your Subject: INTRO, SUBSCRIBE, UNSUBSCRIBE, SEARCH, REMOVE, SUSPEND, RESUME, DIGEST, RESEND, HELP) =======================3D=======================3 D= TO SEE MESSAGE POSTING GUIDELINES: Send a plain text email to [email protected] In the message SUBJECT, put just one word: INTRO =======================3D=======================3 D= TO UNSUBSCRIBE: Send a plain text email to [email protected] In the message SUBJECT, put just one word: UNSUBSCRIBE =======================3D=======================3 D= TO SEARCH ARCHIVES: Send a plain text email to [email protected] In the message SUBJECT, put just one word: SEARCH-n (where n is the number of days). In the message body, place any text to search for. =======================3D=======================3 D=
