Axioms are cheap, in part, because of country of origin, yes, but also because they're made and imported by the zillions. I get the impression that Nitto makes racks in batches of tens, or a couple hundred, at most. And then you're paying tons extra for a lopsided currency exchange that has nothing to do with the quality of the workmanship. Tubus may not be much higher volume than Nitto.
I broke a (non-structural) weld on a Tubus rack, too, also by bending it in a way that it wasn't meant to bend. Even with the snapped weld, I used that rack HARD for several years and it worked great, never gave me any problems. I eventually sold it on whatever bike it was on, but I've continued to use Tubus products, and have always been happy with that brand's smart, efficient designs and quality. As far as Tubus customer service, or any customer service...I never put my faith in an email's ability to communicate my point (or get through spam filters). I have a hunch that a phone call to Ortlieb/Tubus USA would have the desired result. I talk to those people all the time. They're really helpful. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en-US. For more options, visit https://groups.google.com/groups/opt_out.
