just a follow-up:
outback is sending me a new fm80 to replace the refurbished
replacement.
in addition they are 'making this right' with a comped,
refurbished item.
thanks for the list member's feedback about this issue and outback for
their attention to this matter.
todd
Steve Higgins wrote:
Todd,
You should have received a new
units at an absolute minimum. When it comes to compensation that's a
bit of a sticky situation that is usually handled on a case by case
basis.
I will be talking to the Mgr of
this group to get this squared away today.
Thanks.
Steve Higgins
Sales Application
Engineering Mgr
Direct 360-618-4313
Outback Power
Technologies
5917 195th Street NE Arlington, Washington 98223
Friends:
Years ago Outback tried to pull this on me. I dealt directly with
Steve Higgins and after a brief discussion, he came through with a
brand new inverter. Other problems ensued and Steve comped me up with
a refurbished item. Steve intervened and made this situation right,
but I did have to stand up for my rights. Don't take no for answer.
William Miller
i recently installed a grid-tie with battery backup system.
the fm 80 was defective out of the box, so i called outback for a
replacement. i got a refurbished unit which when installed resolved the
problem. the customer was not happy about paying for a new unit and
getting a used one.
when contacting outback about why a new (defective) charge controller
was replaced with a refurbished one and how can i be compensated for
basically doing outback's product quality control i was told:
"OutBack Power Technologies does not offer compensation for warranty
work."
question: is this the new norm at outback? if so... this is a sad day
for me.
todd
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--
Todd Cory
Todd Cory
KE6SXS
toddc...@finestplanet.com
Mt. Shasta Energy
Services
License
C-10 #811428
P.O.
Box 689
Mt.
Shasta, CA. 96067
(530)
926-1079
“I'd put my money on solar energy...I hope we don't have to wait till oil and coal run out before we tackle that."
∞
Thomas Edison, in conversation with Henry Ford and Harvey Firestone,
March 1931
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