Thanks Wallace, the thing is, the VFX3524 is not a cheap inverter and should 
perform well with a generator. However with the customer reporting his concerns 
about high heat in the inverter and now these problems I’m not sure where to 
pin the problem. I’ll see if he will check the inverter and gen. voltage 
output. 

Ron Young
  
> On Aug 13, 2017, at 12:07 PM, Wallace Stahle <[email protected]> wrote:
> 
> I would look at the generator output voltage with charger in standby. 
> Oops no mate = no control. Find a way to power loads directly and monitor gen 
> voltage. With true RMS meter.
> Check inverter output voltage alone. Then check AC voltage while trying to 
> charge. 
> 
> I would suggest the AVR (auto voltage regulator) on the generator is drifting 
> to a higher voltage, and/or the non power factor corrected charger in the FX 
> is having a rather negative effect on the generator output WHILE charging. 
> The error light reflects out of spec AC input I surmisre
> 
> A few years ago  a three year old VFX2812 began to misbehave on a system with 
> Honda EM model gen. After observing high gen voltage, up to 134 v AC the AVR 
> was replaced, Some improvement resulted. Not long after, the customer 
> reported fried surge protecter plug strips and continuing light flickering 
> beyond the usual variations.
> I observed rapid voltage changes while charging, strange noise from the 
> inverter and unacceptable down stream effects while charging.
> I installed a Magnum  MS2812 in its place and all the ill effects were 
> resolved. 
> 
> I will only consider a PFC charger since then. Budget not the only value to 
> consider. Or rather pay now or pay later.
> The customer absorbed the fried plug strips and some misc. equipment.  I 
> absorbed the new Magnum  cost (and suspect VFX2812) and the lesson on 
> interactions between equipment. Some things dont play well with other things.
> 
> Wallace Stahle
> Future Electric Energy Co
> PO Box 236
> Willits, CA 95490
> 707-459-0474
> Lic.#C10-762093
> [email protected]
> 
> 
> 
>> On Aug 12, 2017, at 5:32 PM, Ron Young <[email protected]> wrote:
>> 
>> Have a client where I recently installed an Outback VFX3524 inverter in 
>> June. He’s using a Honda generator and has recently started having issues. 
>> He has been complaining that the inverter seems to be running hot but I 
>> believe this is because he doesn’t have good ventilation around it. He is 
>> probably also running high on the loads. He doesn’t have a Mate so can’t 
>> identify the error. He is in a remote location and I am currently unable to 
>> travel due to fire restrictions in my area (major BC wildfires).
>> 
>> Here is his recent email:
>> -Seems the inverter is recognizing the power in as an issue, and throwing an 
>> error.
>> -My existing 5000 Honda generator has been online with the unit since you 
>> installed it. 
>> -The last few days, when there is very little load, or the unit goes to 
>> float, the generator goes into a high rpm.
>> -My existing 5000 Honda crapped out on me this morning, and holds a low rpm, 
>> not putting out much power.  Will run a tool, but still won’t hold a higher 
>> rpm.
>> -I borrowed an identical 5000 Honda generator, and it seemed to be doing 
>> fine for about 1.5 hours. 
>> -Now it’s doing the same thing as the other generator.  The inverter system 
>> throws an error, the generator is taken offline, and the generator rpm go up.
>> -If I manually manipulate the throttle not he generator lower, then the 
>> inverter re-engages.
>> 
>> What the heck could this be?  I don’t want to fry the borrowed generator, 
>> but we can’t systematically bypass the inverter, and the house requires the 
>> power.
>> 
>> Ron Young
>> earthRight - Solareagle
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