That Isuzu-Stamford-Deap Sea mating has been time tested and proven by other manufactures. Growers run them nearly continuously for years and years. Perfect for off-grid.
> On Mar 4, 2020, at 4:07 PM, Matthew Sherald <[email protected]> wrote: > > I’ve enjoyed following this thread. Just today a customer with a Generac > wrote to update me on a long anticipated control board replacement that ended > with the discovery of a shot bearing and the need for more work/downtime. > > I have another customer (whom I inherited) who has had a stationary Winco > brand generator for ten years or more. His experience with the Winco has > been a good one and I see that the company has some 8 and 12k units offered > for prime power. > I’d welcome any opinions on the reliability/suitability of the Winco brand > for off-grid homeowners. My initial impression has been positive, but my > experience with them is limited. > > -Matt > > Sent from my iPhone > >> On Mar 3, 2020, at 4:21 PM, Chris Mason <[email protected]> wrote: >> >> Ray, >> Let me try to address some of those issues for you. >> 1) You can get the activation code before you take it to site, you just need >> the serial number. Generac has a good warranty policy but they need to know >> where the generator is and when it is installed to be able to provide that. >> 2) An electrician can connect the wires but you would not believe the >> installations we have seen, done by licensed electricians. We have a dealer >> forum where installers post pictures of installations they find, and the >> mistakes are criminal and dangerous. I once found a propane 20KW generator >> running side a shipping container, doors closed. >> 3) Generac does not do direct support for generators, they require customers >> call a dealer. The dealer can then call Generac, and often does. I can't >> even call them if my certification expires. >> 4) If the generator is under warranty, you may not pay anything, depending >> on the coverage. Generac is offering up to ten year warranties. But once it >> is out of warranty, you will have to pay. Dealers don't work for free. The >> average electrician won't be able to diagnose problems reliably on these >> generators. >> The residential air cooled generators are very reliable and rarely have >> problems if well maintained. Techs should be traveling with common parts, I >> bring a controller and a few other parts so I can solve the problem in one >> go. >> Blown engines are rare, but they do happen. Generally in the first few >> hours, so under full warranty and replacement is generally done at Generac's >> expense. >> If you do have issues, contact me and I will try to help you. >> >> >> >> >> >> >> >> >> >> >>> On Fri, Feb 28, 2020 at 4:41 PM Ray <[email protected]> wrote: >>> Some of the issues have been Generac not providing a simple wiring >>> schematic, nor simply labeling the 2 start wires. 2nd is requiring either >>> internet connection or a call in to get the start code. Both have been >>> very problematic in remote locations with no phone service. Totally >>> unnecessary. We don't need a Generac tech just to connect wires, I'm the >>> licensed electrician. Last time I called Generac, (control error not >>> listed in the manual) they insisted I needed to call in a service tech, and >>> offered zero trouble shooting. I fixed the problem by pulling the fuse and >>> resetting the controller. 3rd, service requires a long expensive trip by >>> the service tech, who then diagnoses the problem, has to order the parts >>> and return weeks later. This means every issue takes 2 round trips to >>> resolve. If its a bigger issue, it requires a truck lift to haul the 500 >>> lb unit in to the shop. We're hearing $500 just to get the generator to >>> the shop, then another $500 to reinstall it after. >>> >>> Failures have included several catastrophic engine failures, blowing oil >>> every where, some of these have been in the first few hundred hours. Lots >>> of control issues, one recently had voltage that varied from 90 to 130, 45 >>> to 70 Hz, and the inverter wouldn't even connect to it. >>> >>> I quit selling generators a long time ago, because I didn't want the >>> service liability. I'm not a mechanic, and I don't want to be. I do >>> however, need a generator I can recommend in good faith. The Ecogen has >>> made us look pretty bad. Glad I didn't sell them, but then I've seen some >>> large water cooled unit that worked well. >>> >>> Ray Walters >>> Remote Solar >>> 303 505-8760 >>>> On 2/28/20 5:14 AM, Chris Mason wrote: >>>> Ray, >>>> I'm a Generac dealer. Why are you having support problems? Generac has a >>>> large dealer network, if the unit is under warranty you should have no >>>> problem getting it fixed. Did you buy through a dealer and have them >>>> install it? Why are the services expensive? >>>> >>>> What failures are you seeing? >>>> >>>> There is a hole in the market for products in this application. Virtually >>>> no-one makes an affordable ~10KW diesel enclosed 2 wire start 1,800 rpm >>>> reliable diesel generator. I once ordered, on spec, a 9KW Perkins engine >>>> liquid cooled enclosed diesel from a factory in China I deal with. I sold >>>> it to a customer that ran it 18 hours a day on 100% load, to power his >>>> restaurant refrigeration outside service hours. It lasted him years, it >>>> must have thousands of hours on it. >>>> I think the big problem in the US is getting permits for diesel generators. >>>> >>>> >>>> >>>> On Thu, Feb 27, 2020 at 6:25 PM Ray <[email protected]> wrote: >>>>> I know we have covered this before, but I just continue to be >>>>> disappointed with the Generac Ecogen. Very high failure rate, and >>>>> support is poor. Service requires expensive on site service. Also the >>>>> no load AC draw and programming setup is just not off grid ready at >>>>> all. I'm still not seeing any other great choices, though. Here's some >>>>> other possibilities: >>>>> >>>>> 1) Quality portable, like the Honda EU 7000i or Northstar with Honda >>>>> motor. Not the best choice especially for autostart, no propane, but at >>>>> least they can take it in to the shop if it goes down. >>>>> >>>>> 2) Kubota (or MQ) diesel. expensive, and possible cold weather start >>>>> issues? >>>>> >>>>> 3) 20+ kW water cooled, 1800 rpm propane model. Overkill, expensive, >>>>> but probably will last a really long time. >>>>> >>>>> 4) Similar Home standby unit, but Kohler brand. Kohler used to be >>>>> great, but now a days I'm not so sure. >>>>> >>>>> I just can't keep recommending a generator I know has been giving other >>>>> customers trouble. Any new ideas on this age old problem? >>>>> >>>>> -- >>>>> Ray Walters >>>>> Remote Solar >>>>> 303 505-8760 >>>>> >>>>> _______________________________________________ >>>>> List sponsored by Redwood Alliance >>>>> >>>>> List Address: [email protected] >>>>> >>>>> Change listserver email address & settings: >>>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>>>> >>>>> List-Archive: >>>>> http://www.mail-archive.com/[email protected]/maillist.html >>>>> >>>>> List rules & etiquette: >>>>> www.re-wrenches.org/etiquette.htm >>>>> >>>>> Check out or update participant bios: >>>>> www.members.re-wrenches.org >>>>> >>>> >>>> >>>> -- >>>> Chris Mason >>>> Solar systems designer >>>> Generac Generators Industrial technician >>>> >>>> Comet Systems Ltd DBA Comet Solar >>>> Anguilla Cell 264.235.5670 >>>> WhatsApp 264.235.5670 >>>> Skype: netconcepts >>>> www.cometsolar.com >>>> >>>> >>>> _______________________________________________ >>>> List sponsored by Redwood Alliance >>>> >>>> List Address: [email protected] >>>> >>>> Change listserver email address & settings: >>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>>> >>>> List-Archive: >>>> http://www.mail-archive.com/[email protected]/maillist.html >>>> >>>> List rules & etiquette: >>>> www.re-wrenches.org/etiquette.htm >>>> >>>> Check out or update participant bios: >>>> www.members.re-wrenches.org >>>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: [email protected] >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/[email protected]/maillist.html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >> >> >> -- >> Chris Mason >> Solar systems designer >> Generac Generators Industrial technician >> >> Comet Systems Ltd DBA Comet Solar >> Anguilla Cell 264.235.5670 >> WhatsApp 264.235.5670 >> Skype: netconcepts >> www.cometsolar.com >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/[email protected]/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org >
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