Ray look at the Cummins gen-sets have had no issues and non have blown up, no voltage issues. Jerry
On Fri, Feb 28, 2020, 12:41 PM Ray <[email protected]> wrote: > Some of the issues have been Generac not providing a simple wiring > schematic, nor simply labeling the 2 start wires. 2nd is requiring either > internet connection or a call in to get the start code. Both have been > very problematic in remote locations with no phone service. Totally > unnecessary. We don't need a Generac tech just to connect wires, I'm the > licensed electrician. Last time I called Generac, (control error not > listed in the manual) they insisted I needed to call in a service tech, and > offered zero trouble shooting. I fixed the problem by pulling the fuse and > resetting the controller. 3rd, service requires a long expensive trip by > the service tech, who then diagnoses the problem, has to order the parts > and return weeks later. This means every issue takes 2 round trips to > resolve. If its a bigger issue, it requires a truck lift to haul the 500 > lb unit in to the shop. We're hearing $500 just to get the generator to > the shop, then another $500 to reinstall it after. > > Failures have included several catastrophic engine failures, blowing oil > every where, some of these have been in the first few hundred hours. Lots > of control issues, one recently had voltage that varied from 90 to 130, 45 > to 70 Hz, and the inverter wouldn't even connect to it. > > I quit selling generators a long time ago, because I didn't want the > service liability. I'm not a mechanic, and I don't want to be. I do > however, need a generator I can recommend in good faith. The Ecogen has > made us look pretty bad. Glad I didn't sell them, but then I've seen some > large water cooled unit that worked well. > > Ray Walters > Remote Solar > 303 505-8760 > > On 2/28/20 5:14 AM, Chris Mason wrote: > > Ray, > I'm a Generac dealer. Why are you having support problems? Generac has a > large dealer network, if the unit is under warranty you should have no > problem getting it fixed. Did you buy through a dealer and have them > install it? Why are the services expensive? > > What failures are you seeing? > > There is a hole in the market for products in this application. Virtually > no-one makes an affordable ~10KW diesel enclosed 2 wire start 1,800 rpm > reliable diesel generator. I once ordered, on spec, a 9KW Perkins engine > liquid cooled enclosed diesel from a factory in China I deal with. I sold > it to a customer that ran it 18 hours a day on 100% load, to power his > restaurant refrigeration outside service hours. It lasted him years, it > must have thousands of hours on it. > I think the big problem in the US is getting permits for diesel generators. > > > > On Thu, Feb 27, 2020 at 6:25 PM Ray <[email protected]> wrote: > >> I know we have covered this before, but I just continue to be >> disappointed with the Generac Ecogen. Very high failure rate, and >> support is poor. Service requires expensive on site service. Also the >> no load AC draw and programming setup is just not off grid ready at >> all. I'm still not seeing any other great choices, though. Here's some >> other possibilities: >> >> 1) Quality portable, like the Honda EU 7000i or Northstar with Honda >> motor. Not the best choice especially for autostart, no propane, but at >> least they can take it in to the shop if it goes down. >> >> 2) Kubota (or MQ) diesel. expensive, and possible cold weather start >> issues? >> >> 3) 20+ kW water cooled, 1800 rpm propane model. Overkill, expensive, >> but probably will last a really long time. >> >> 4) Similar Home standby unit, but Kohler brand. Kohler used to be >> great, but now a days I'm not so sure. >> >> I just can't keep recommending a generator I know has been giving other >> customers trouble. Any new ideas on this age old problem? >> >> -- >> Ray Walters >> Remote Solar >> 303 505-8760 >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/[email protected]/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> > > -- > Chris Mason > Solar systems designer > Generac Generators Industrial technician > > Comet Systems Ltd DBA Comet Solar > Anguilla Cell 264.235.5670 > WhatsApp 264.235.5670 > Skype: netconcepts > www.cometsolar.com <http://www.cometenergysystems.com/> > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & > settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette:www.re-wrenches.org/etiquette.htm > > Check out or update participant bios:www.members.re-wrenches.org > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
_______________________________________________ List sponsored by Redwood Alliance List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/[email protected]/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
