On Feb 18, 2006, at 9:33 PM, Thom McGrath wrote:
Sorry, should have worded it better as I have seen many similar
responses.
How do you feel about the policy of providing e-mail tech support
to only those who have paid?
Seems like a perfectly reasonable thing to me.
I burned my thumb a couple of weeks ago and went to an emergency
health clinic. I asked if there was anything they could do for me
other than the standard first aid stuff for a burn, which I had
already done. The doctor told me that he couldn't advise me because I
wasn't a patient. I said I would be happy to pay the $150 fee if he
could help me, but he repeated the line about being unable to provide
advice without me being a patient. I'm sure there was some legal
reason for his refusal to even tell me in a generic way if he could
help me, but I think it is pretty common for businesses not to
provide services unless you pay. So I don't feel the doctor did
anything wrong necessarily and I saved the $150 and my thumb is
healing well, so maybe he did me a favor.
My thinking is that you should do what you think is best. Free
support might be helpful in some ways, but if it is a burden to you
then don't do it. That doesn't make you a "bad person" or anything.
- Kevin
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