i guess it depends on what kind of licensing you are doing. if its
an app that requires payment and/or you make the support a selling
point for a license, then it seems fine. if it's something like your
RB classes, you may find some users have questions they want answered
before they pay to license it. I for one am waiting to buy your
HIToolbar, because I haven't implemented it in my app because of a
question regarding the prefs.
(feel free to contact me offlist about it :)
mike
--
Mike Woodworth
[EMAIL PROTECTED]
On Feb 18, 2006, at 11:16 PM, Kevin Windham wrote:
On Feb 18, 2006, at 9:33 PM, Thom McGrath wrote:
Sorry, should have worded it better as I have seen many similar
responses.
How do you feel about the policy of providing e-mail tech support
to only those who have paid?
Seems like a perfectly reasonable thing to me.
I burned my thumb a couple of weeks ago and went to an emergency
health clinic. I asked if there was anything they could do for me
other than the standard first aid stuff for a burn, which I had
already done. The doctor told me that he couldn't advise me because
I wasn't a patient. I said I would be happy to pay the $150 fee if
he could help me, but he repeated the line about being unable to
provide advice without me being a patient. I'm sure there was some
legal reason for his refusal to even tell me in a generic way if he
could help me, but I think it is pretty common for businesses not
to provide services unless you pay. So I don't feel the doctor did
anything wrong necessarily and I saved the $150 and my thumb is
healing well, so maybe he did me a favor.
My thinking is that you should do what you think is best. Free
support might be helpful in some ways, but if it is a burden to you
then don't do it. That doesn't make you a "bad person" or anything.
- Kevin
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