On Feb 20, 2006, at 9:00 AM, Karen wrote:
On Feb 20, 2006, at 8:15 AM, Joseph Nastasi wrote:
Would you let the 20 or 50 complainers set your entire focus?
To some degree it depends who they are... If they are long time
users who were previosuly satisfied, I would listen.
Would you listen if they we insinuating that you did not care about
the product, or them? If they mocked your business?
I think I would get the point that they are upset!
Upset a customer is allowed to be, nasty, well, that might work if it's
a huge customer or a very, very visible one.
Personally i think RS's top priority should be get to the point where
they start using RB200* all their in-house IDE development ...
And how do you know that it isn't? Just because they have not reached
that point yet?
I'm lucky in that my projects are small in-house apps not created for
sale... so they don't need to be perfect just good enough to speed up
the work flow in our laboratory.
There are perfect software products?
:-)
--
Joseph Nastasi
Pyramid Design - a software development firm
http://www.pyramiddesign.us
Voice 609 601-0814 Fax 609 601-0815
Products:
A-OK! Spacecraft Simulation System - http://aok.pyramiddesign.us
A-OK! The Wings of Mercury http://www.aokwom.com
FTP Suite for REALbasic - http://ftpsuite.pyramiddesign.us
Columnist for REALbasic Developer Magazine
Proud Sponsors of REALbasic Olympics 2005
_______________________________________________
Unsubscribe or switch delivery mode:
<http://www.realsoftware.com/support/listmanager/>
Search the archives of this list here:
<http://support.realsoftware.com/listarchives/lists.html>
