Hi Jay
> VNCOSX - Connecting to VNC running on a support server.
> I regularly support clients in Dallas, which is way more than 2000
> miles away.
Good point. However...
The client would need to set up VNC on their Mac 'Server' (no big
deal here), would then have to access their router and open the
correct ports for VNC. Additionally they have to 'have' a static IP,
which costs more per month. In other words it goes beyond a drag and
drop install.
The only static IP addess required is for your site.
You set a machine at your site to field requests.
I regularly support both Mac and PC clients, who do have dynamic ips
and no idea of what port forwarding, or a router is.
You set up a machine to be in VNC listen mode.
The only issues I've had is getting the pc user to shutdown their firewalls
... which is not generally an issue with Mac client which generally
only firewall in, not out.
In our situation we will have hundreds (cross fingers) of clients -
therefore they need to be as self sustaining as possible.
Hope it goes well :-)
Yep right, you buy it. Just like you buy the REALSQLServer. Since you
are now paying for either one, price is not as much as an issue.
Well, that's _if_ you need/want to buy postgres.
However, at some point we went to our beta sites (3) and asked them
to install and configure it (Post) themselves. Argh, what a
nightmare. They got our app installed; no problem, but once that
command line prompt appeared it was the beginning of the end.
There is no need for the client to see the command line.
Keep in mind that our target market are insurance agents: for the
most part, people that are *not* computer people. Usually 5-10 person
businesses.
To install most other databases (Openbase excluded) it was a effort
of futility to have them do it on their own - command line stuff, VNC
stuff, them having to change their internet service from standard
broadband (DHCP) to static, then configuring their router, DNS
entries, open ports etc etc. All of that went beyond a point and
click install. The time it took them and us made it not worth it.
Again, you only need a static at you site.
Will we have to have VNC set up on some client sites? - probably. But
because we went with REALSQLServer instead of have to have that in
100's of client sites, it will make it only a few. i.e. less support
= higher profit.
How much would it cost to build your own installer ... ?
The budget would appear to be hundreds of clients x the cost of a Real
SQL server ...
To create a RB installer that uses shell commands.
--
Keith Hutchison
http://balance-infosystems.com http://realopen.org
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