All devices currently listed on the Dantz website are compatible with
Retrospect. The only known CD-RW issue is with the Yamaha CRW4416, which
with the latest firmware (the same as the CRW6416) experiences the same
problems as the CRW6416--error 100 on slower hosts.

You may have misunderstood what the tech told you over the phone about
drives that "definitely work." I think what she meant was that she can't
recommend one drive over the other. Being technical support, we really do
mostly hear about drives failing. If we were to go on that, we'd be passing
out a lot of misinformation, since we've tested all the drives listed on our
website and know they DO all work with Retrospect.

Also, please understand that we go through a rigorous qualification process
with every drive we test. This means that not every drive we test will
always be qualified, and also that we are not always able to immediately
offer support for a device that was just released. In our view (and
hopefully yours!) taking a few extra months of testing to ensure without a
shadow of a doubt that data loss will not occur during normal operation of a
device is worth it.

If you have any questions about a specific device, please feel free to call.


Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation

> From: [EMAIL PROTECTED] (Mark K.  Stowe)
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Fri, 3 Mar 2000 09:06:21 -0500
> To: retro-talk <[EMAIL PROTECTED]>
> Subject: seeking Retro&Toast compatible CDRW for Mac
> Hi, I'm someone who has wasted days being 'burned' (wrong firmware? bad
> drivers? bad IDs? tried lots of brands of media) trying to get two
> different external SCSI CDRW drives to work with both Toast and Retrospect
> on my PowerPC.  I'm returning both and before I spend more of my time and
> money, I'd love to know of someone who can tell me of any external SCSI
> CDRW that they know from experience really works with both these programs
> (and where they bought it so I am more likely to get a drive with the same
> firmware).  The Dantz help line person was very helpful but said that she
> couldn't confirm any drives that definitely work - they just hear about the
> ones that people are having trouble with.  I know it must be difficult, but
> it does seem that Dantz is not keeping up with writing new drivers - a lot
> of the models that they have drivers for are no longer available and they
> don't have drivers for many (most?) of the new drives that I have looked at
> (that includes their driver updates).
> Thanks and best wishes,
> Mark
> --
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