Sara,

Can you look in the server log and see if there are any tracebacks in there?

-David

On Wed, Sep 10, 2014 at 5:50 AM, Sara Rayburn <sararayb...@gmail.com> wrote:

>
> Christian,
>
> Yes, that was the output from the network tab for the failing new review
> request, and the tab was open the whole time. When I create  new review
> request for that repository with one of the diffs that works, I get these
> requests (I may not have caught them all... not familiar with web
> debugging):
> GET http://reviewboard.cctechnol.com/r/4078/ [HTTP/1.1 200 OK 197ms]
> GET http://reviewboard.cctechnol.com/jsi18n/ [HTTP/1.1 200 OK 68ms]
> GET http://reviewboard.cctechnol.com/api/review-requests/4078/ [HTTP/1.1
> 200 OK 109ms]
> GET
> http://reviewboard.cctechnol.com/static/rb/css/common.min.e6e71be831db.css
> [HTTP/1.1 200 OK 12ms]
> GET
> http://reviewboard.cctechnol.com/static/rb/css/reviews.min.f35ccb97b383.css
>
> We were finally able to narrow down which were the offending characters.
> The developer had copied some documentation from a pdf document, and it had
> some non-ascii quote marks in it. He corrected the files with the following
> perl:
> perl -pi -e 's/[[:^ascii:]]//g' filename
>
> Hope that helps.
>
> Sara
>
> On Tuesday, September 9, 2014 4:33:06 PM UTC-5, Christian Hammond wrote:
>>
>> Hi Sara,
>>
>> Strange.. Is that output from the Network tab? Was that tab open when
>> initially making the request?
>>
>> Christian
>>
>> --
>> Christian Hammond - chri...@beanbaginc.com
>> Review Board - https://www.reviewboard.org
>> Beanbag, Inc. - https://www.beanbaginc.com
>>
>>
>> On September 9, 2014 at 2:30:26 PM, Sara Rayburn (sarar...@gmail.com)
>> wrote:
>> > Hi Christian,
>> >
>> > Well, as it happens, the error only occurs while using Firefox (v. 30).
>> The
>> > user having troubles was relieved to find Chrome as a temporary
>> workaround.
>> > I was able to unminify the code, but it didn't point me to a specific
>> line.
>> > Maybe a firefox thing? I looked for a 500 error, but I don't really
>> even
>> > see a relevant looking request. Here is the log in question, but
>> there's
>> > not much to it. Clicking on the type error gets the big nasty block
>> from
>> > before.
>> >
>> > GET http://www.gravatar.com/avatar/e3a6e9470514467a04cbc94da028458e
>> > [HTTP/1.1 304 Not Modified 796ms]
>> > GET
>> > http://reviewboard.cctechnol.com/static/rb/images/icons.
>> 2eed2f830119.png
>> > [HTTP/1.1 304 Not Modified 6ms]
>> > GET
>> > http://reviewboard.cctechnol.com/static/rb/images/logo@2x.
>> 4e25cc3cacef.png
>> > [HTTP/1.1 304 Not Modified 6ms]
>> > Use of getPreventDefault() is deprecated. Use defaultPrevented instead.
>> > jquery-1.8.2.min.cfa9051cc0b0.js:2
>> > GET
>> > http://reviewboard.cctechnol.com/static/rb/images/spinner.
>> 73e57937304d.gif
>> > [HTTP/1.1 304 Not Modified 5ms]
>> > The non-standard sendAsBinary method is deprecated and will soon be
>> > removed. Use the standard send(Blob data) method instead.
>> > jquery-1.8.2.min.cfa9051cc0b0.js:2
>> > TypeError: rsp is null
>> >
>> > On Tuesday, September 9, 2014 4:09:29 PM UTC-5, Christian Hammond
>> wrote:
>> > >
>> > > Hi Sara,
>> > >
>> > > We minify our files by default, making the context less than useful.
>> If
>> > > you’re using Chrome, you should be able to click the error, see that
>> big
>> > > minified file, and then click the little “{}” at the bottom of the
>> window.
>> > > That will un-minify it, updating the error in the console to point to
>> the
>> > > actual line where things failed. If you could then paste that line
>> (and the
>> > > lines surrounding it), that will help narrow things down.
>> > >
>> > > We are getting ready for Review Board 2.0.7, which will display more
>> > > useful errors in the New Review Request page when things go wrong.
>> > > Hopefully it will help with this case as well.
>> > >
>> > > It would also be helpful to see the request/response payloads invoked
>> by
>> > > that page, in order to see where things went wrong. I’d expect one of
>> the
>> > > responses will be a HTTP 500.
>> > >
>> > > Christian
>> > >
>> > > --
>> > > Christian Hammond - chri...@beanbaginc.com
>> > > Review Board - https://www.reviewboard.org
>> > > Beanbag, Inc. - https://www.beanbaginc.com
>> > >
>> > >
>> >
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