On Thu, Jul 17, 2008 at 8:40 AM, Tom Sightler wrote:
> RHEL4 to RHEL5) then it's actually 12 of the 14 support tickets that
> were caused by regressions from previous versions.

This is a very interesting discussion. I work at an edu and so I
normally use public channels like this mailing list or bugzilla to
get things fixed. I often get excellent "support" in this context.
Perhaps what this means is that having someone in the
community in your organization is actually more important than
the paid support.

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