Once upon a time, Tom Sightler <[EMAIL PROTECTED]> said: > I knew somebody would say this, and Bugzilla is great, there's no doubt > about it, but it's biggest problem is that it's not vetted in any way.
I have tried to use RH support for actual RHEL problems, filing Bugzilla entries only for Fedora problems (or for RFE-type RHEL things). However, my experience with RH support has been rather poor; my boss asked "so why do we pay for this" after one recent issue. I don't think I've actually had a solution or fix provided by Red Hat yet (I had to find my own work-arounds for every issue I found). One particular problem we had was a kernel deadlock in RHEL 4, and the solution was "upgrade to RHEL 5". That's not really a solution when the RH policy is that you should really wipe/reload the system (rather than upgrade in place) to upgrade. I chose RHEL (and got my company to pay for RHEL) so that I didn't have to reload systems for a long time; reloading half a dozen shared and dedicated web hosting servers with over a thousand web sites is NOT on my short-term to-do list. Maybe I've just been spoiled; my only other OS support experience is with DEC/Compaq/HP Tru64 Unix. I have found several bugs over the years, and they've been on top of them (debugging with us, sending us customer-specific patches for testing, etc.). We had only one long running case with them, which ended up being sales/SEs told us TruCluster could handle something it could not. -- Chris Adams <[EMAIL PROTECTED]> Systems and Network Administrator - HiWAAY Internet Services I don't speak for anybody but myself - that's enough trouble. _______________________________________________ rhelv5-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv5-list
